william Posted January 23, 2015 Share Posted January 23, 2015 I'm very torn at this point. I love my 2014 MKZ one of the best cars I have ever owned, it's just the dealer here. I don't know if its just they don't train them or if they just don't care. I took my car in the first part of December. Simple things to be fixed strange transmission issue hard to determine what would cause that so I don't hold them responsible. Odd odor coming from the AC unit when air comes on, they did a treatment which now the musty odor is back, now for the real problem. I paid them to paint two doors that had some damage from a previous owner. What I got is a car completely covered with overspray, damage to trim pieces, and a line right through the clear coat, obviously they didn't paint the entire door, they taped across the bottom leaving a noticable line. The dealer has acknowledge the the issue but does nothing. Now on my last visit told me it needed an alignment. I don't trust them so I took it to my old Acura dealer who started to complete the alignment and found it was spot on. How can I trust them. I wish at this point I had bought another Acura they know how to treat customers. Quote Link to comment Share on other sites More sharing options...
SteveB_TX Posted January 23, 2015 Share Posted January 23, 2015 Are they the only dealer in town? Have you contacted Lincoln Care about the issues? There is a TSB out for the musky smell, but from what you say, that dealership is NOT the one to perform it. As for the Acura, not all dealerships are created equal. There are bad Acura dealers out there too, so don't give up on your Lincoln. :) Quote Link to comment Share on other sites More sharing options...
JoeBrown Posted January 23, 2015 Share Posted January 23, 2015 (edited) I agree with Steve B. You should contact Lincoln Care about the issues. I've had Lincolns since 1999. First with an LS now with the 2014 MKZ. Both with the same dealer who was NOT the original selling dealer of my first new Lincoln. They are outstanding. Like anything else there are good and bad. Hopefully there is another Lincoln dealer close enough for you to use. Concerning your transmission issue. I have the 3.7L 300HP V6, if you don't have the 3.7L V6 then don't read this any further. If so, you know that they say you can use regular gasoline 87 octane. They also say that if you do you may not get the best performance. When I used 87 octane, I experience what seems like hesitation or engagement of the transmission. Even to the point that it appeared to be stalling but it never did stall. Changing to 92 octane the problem went away. Since then I've tried 89 octane and that is good also. Good luck with getting your issues resolved. Edited January 23, 2015 by JoeBrown Quote Link to comment Share on other sites More sharing options...
william Posted January 23, 2015 Author Share Posted January 23, 2015 I have contacted Lincoln care they're starting it ticket on it I hopefully I'll be able to get everything corrected. If not I will just get it repainted again then take it to Acura for all the service. As for warranty issues and recalls there is another dealer 45 minutes away I could try. Quote Link to comment Share on other sites More sharing options...
robertlane Posted January 24, 2015 Share Posted January 24, 2015 I have contacted Lincoln care they're starting it ticket on it I hopefully I'll be able to get everything corrected. If not I will just get it repainted again then take it to Acura for all the service. As for warranty issues and recalls there is another dealer 45 minutes away I could try. Keep us posted. It's certainly not good to read that you would have to drive 45 minutes to another Lincoln dealer. Hopefully, Lincoln can correct this issue for you. Quote Link to comment Share on other sites More sharing options...
Max Posted January 24, 2015 Share Posted January 24, 2015 I hope they can make this better for you Quote Link to comment Share on other sites More sharing options...
SteveB_TX Posted January 24, 2015 Share Posted January 24, 2015 Keep us posted. It's certainly not good to read that you would have to drive 45 minutes to another Lincoln dealer. Hopefully, Lincoln can correct this issue for you. I would have to drive the same distance to reach the 2nd Lincoln dealership anywhere near me. I have the same feelings about my local stealer... I mean, dealership as the OP has of his. :cry: Quote Link to comment Share on other sites More sharing options...
william Posted January 27, 2015 Author Share Posted January 27, 2015 I heard from the dealer today. First from the service manager who told me when he received the call from Lincoln it was the first time they heard I wasn't happy...BS. I told my service advisor multiple times. Then from the paint department manager, who was shocked I wasn't happy. He told me I should have called him before writing a bad review, actually sounded annoyed that he had to make the call. He wants me to schedule a time bring it in so we can go over the problems and correct them. It was funny he kept saying they were a premiere body shop, all I could say is not this time. We will see how this turns out. robertlane and LINCOLNINOKCMIKE83 2 Quote Link to comment Share on other sites More sharing options...
JoeBrown Posted January 27, 2015 Share Posted January 27, 2015 That's great news. Lincoln Care works. They are serious about standing behind their products. Quote Link to comment Share on other sites More sharing options...
Tucker Posted January 29, 2015 Share Posted January 29, 2015 They should have fixed the problem before the bad review made them do it :( R2D2 1 Quote Link to comment Share on other sites More sharing options...
JoeBrown Posted January 29, 2015 Share Posted January 29, 2015 (edited) They should have fixed the problem before the bad review made them do it :( Give me a break. Blame that on the dealer. When Lincoln Care was made aware of the problem they took action. Edited January 29, 2015 by JoeBrown Quote Link to comment Share on other sites More sharing options...
robertlane Posted January 30, 2015 Share Posted January 30, 2015 I heard from the dealer today. First from the service manager who told me when he received the call from Lincoln it was the first time they heard I wasn't happy...BS. I told my service advisor multiple times. Then from the paint department manager, who was shocked I wasn't happy. He told me I should have called him before writing a bad review, actually sounded annoyed that he had to make the call. He wants me to schedule a time bring it in so we can go over the problems and correct them. It was funny he kept saying they were a premiere body shop, all I could say is not this time. We will see how this turns out. I've heard that story before - why didn't you tell us, why? why? why? That's great news. Lincoln Care works. They are serious about standing behind their products. You're 100% right, Joe. Lincoln cannot afford bad dealer experiences with their new product interest. Quote Link to comment Share on other sites More sharing options...
KenZ Posted January 31, 2015 Share Posted January 31, 2015 (edited) When dealing with the service manager (and the salesman), I always confirm the conversations by email. I've never had any misunderstanding (or claim of misunderstanding by the service manager) on issues I have confirmed. Edited January 31, 2015 by KenZ Quote Link to comment Share on other sites More sharing options...
AZ MKZ h Posted January 31, 2015 Share Posted January 31, 2015 That sucks that you've had those issues and it's good that Lincoln Cares is working for you...I'd hold out for the whole car to be repainted. I have to say I got lucky with my dealership [20 miles away] and the service is top notch. When I had the windshield issue, they replaced it and even carefully peeled off my MKZ Club decal and put it on the new windshield [not exactly the same place but close]. So close, I almost declared the glass wasn't new. There is a Ford Dealership about 8 miles away, just for the distance, I might use them for the routine services. I hope your dealer can satisfy your problem. Quote Link to comment Share on other sites More sharing options...
drolds1 Posted February 1, 2015 Share Posted February 1, 2015 That sucks that you've had those issues and it's good that Lincoln Cares is working for you...I'd hold out for the whole car to be repainted. I have to say I got lucky with my dealership [20 miles away] and the service is top notch. When I had the windshield issue, they replaced it and even carefully peeled off my MKZ Club decal and put it on the new windshield [not exactly the same place but close]. So close, I almost declared the glass wasn't new. There is a Ford Dealership about 8 miles away, just for the distance, I might use them for the routine services. I hope your dealer can satisfy your problem. If by "routine" services you mean the Lincoln complimentary service, be aware that Ford dealers aren't authorized to perform those free services. AZ MKZ h 1 Quote Link to comment Share on other sites More sharing options...
william Posted February 11, 2015 Author Share Posted February 11, 2015 Well since both dealers close to me are Lincoln and Ford dealers I don't have much choice. After the free services are over I'll just take it to Acura for service since that's who I will be trading it in with. Last Lincoln for me. Quote Link to comment Share on other sites More sharing options...
robertlane Posted February 12, 2015 Share Posted February 12, 2015 Well since both dealers close to me are Lincoln and Ford dealers I don't have much choice. After the free services are over I'll just take it to Acura for service since that's who I will be trading it in with. Last Lincoln for me. Ugh = sad to read about your bad experience with a Lincoln dealer. :gaah: It's really frustrating because being here in Deaborn, I know how hard they are working the on products and the brand. Quote Link to comment Share on other sites More sharing options...
william Posted February 13, 2015 Author Share Posted February 13, 2015 I think that I must have unrealistic expectations, but I believe in exceptional customer service. Maybe Lincoln as a brand should evaluate their dealer network. Hire staff exclusively for Lincoln customers. Let's be very honest Ford is a brand like Honda, Toyota and Chevrolet sold in volume. Very little time building a report with customers just make the sale. That mentality is carried over to the service department. Maybe hire from the outside former employees from other highline automakers. As for the cars I love the MKZ it's just so sad that great cars but poor focus on customer service will kill the brand. Quote Link to comment Share on other sites More sharing options...
Rusty Boltz Posted February 13, 2015 Share Posted February 13, 2015 There have been several dealership changes in the Fort Worth area over the past few years. I'm currently getting mine serviced at a Lincoln only dealership, and I'm quite happy with them. Quote Link to comment Share on other sites More sharing options...
robertlane Posted February 14, 2015 Share Posted February 14, 2015 I think that I must have unrealistic expectations, but I believe in exceptional customer service. Maybe Lincoln as a brand should evaluate their dealer network. Hire staff exclusively for Lincoln customers. Let's be very honest Ford is a brand like Honda, Toyota and Chevrolet sold in volume. Very little time building a report with customers just make the sale. That mentality is carried over to the service department. Maybe hire from the outside former employees from other highline automakers. As for the cars I love the MKZ it's just so sad that great cars but poor focus on customer service will kill the brand. 100% agree. And FoMoCo as a company is going in that direction - I see and hear it living up here in Dearborn often. The problem arises with legacy dealers who sold both Lincoln and Mercury and a few of them, which are dual franchised: Ford-Lincoln. There have been several dealership changes in the Fort Worth area over the past few years. I'm currently getting mine serviced at a Lincoln only dealership, and I'm quite happy with them. The two dealerships around here are exclusively Lincoln - they do not sell Fords. That's the best solution as william pointed out above. Quote Link to comment Share on other sites More sharing options...
william Posted March 10, 2015 Author Share Posted March 10, 2015 The dealer has really stepped up. They are going to make all the repairs and replace the damaged trim. I will update when I get the car back. robertlane 1 Quote Link to comment Share on other sites More sharing options...
R2D2 Posted March 11, 2015 Share Posted March 11, 2015 Glad to hear this robertlane 1 Quote Link to comment Share on other sites More sharing options...
robertlane Posted March 12, 2015 Share Posted March 12, 2015 The dealer has really stepped up. They are going to make all the repairs and replace the damaged trim. I will update when I get the car back. That's great news! :thumbsup: I wonder what made them change their mind? Lincoln M.C.? Quote Link to comment Share on other sites More sharing options...
2015mkzhybrid Posted March 27, 2015 Share Posted March 27, 2015 Very interesting posts... There are no Lincoln only dealers up here in the Ottawa Canada region, and that is a real shame. Lincoln is a marquee brand, and yes, should treat their customers at an upper level considering what one pays for the car. Time will tell for me as a brand new Lincoln owner. Quote Link to comment Share on other sites More sharing options...
william Posted April 3, 2015 Author Share Posted April 3, 2015 I am happy to say they did a grat job on the areas that need to repaired and replaced the trim they dented and scratched. They also dented another piece of trim, but I will get that replaced on my own at another dealer because the rubber molding is coming apart which should be a warranty issue. I love my car the more I drive it and recommend someone looking for a new car to drive one. On another note, the design of the new continental is truly awful. What are they thinking? Quote Link to comment Share on other sites More sharing options...
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