BLKMKZ2013 Posted December 4, 2014 Share Posted December 4, 2014 (edited) IS THIS A TRUNK DESIGN FLAW? (MKZ 2013-2015) - I think my trunk issue is not unusual, but quite common. My Lincoln is a 2013 MKZ Hybrid w/power trunk (8200mi.) which I purchased in June, 2013. The left upper trunk lid tip rubs the rubber molding attached to the body upon closing and tears it. This rubber molding is supposed to guard the tip of the trunk lid against touching the car body. After two replaced rubber moldings, it continues to tear. The dealer even tried to glue it down and it still ripped. I first noticed it a year after ownership. When first taken to the dealer, they claimed that they had not seen this before. Today, they wrote on invoice: " CAUSE: REPLACE MOLDING TORN.--999A REPLACE TRUNK MOLDING - COMPARED TO LIKE VEHICLES - WORKING AS DESIGNED." The service rep. said that it happens on some cars and even showed me a 2015 in their showroom that did the same thing! Strange: At first, they never saw it before and now it is common and "WORKING AS DESIGNED". Is this a design flaw? I have requested to have the trunk lid adjusted, but they just said, "We'll contact Ford for a solution." When I got home today from the dealer and parked the car in the garage, I noticed that the trunk lid tip IS now scraping the paint OFF at contact point. The tear and damage is minor now, but I'm looking at 5+ years down the road or when the warranty expires and the metal starts to rust. Who is going to pay to repair it then? Are there similar situations like mine in this forum? I wonder if this also happens to non-powered trunks. Please submit your suggestions and comments. Thank you. Edited December 6, 2014 by BLKMKZ2013 Quote Link to comment Share on other sites More sharing options...
KenZ Posted December 4, 2014 Share Posted December 4, 2014 (edited) I have a 2013 MKZ Hybrid w/power trunk purchased new in May 2013, roughly 18,000 miles on it now. I did not ever notice anything like this and just went out and checked the whole rubber molding in the trunk closely - I don't see even any sort of marks or wear on it at all. We use the trunk frequently for groceries every week and other purchases to keep them out of sight. My opinion is the scraping paint is an issue since that is potential long term damage - and indicates that something is not aligned properly. You definitely have a good reason to be concerned. Do you have the ability to take it to another Lincoln dealer to get their opinion. There are 4 or 5 Lincoln only or Lincoln/Ford dealers within 20-30 miles of where I live and I know there are huge differences in how they price their cars. Their service departments (and concierge services) are vastly different also. Edited December 4, 2014 by KenZ robertlane 1 Quote Link to comment Share on other sites More sharing options...
Robert Iggy Cerami Posted December 5, 2014 Share Posted December 5, 2014 Mine is fine also... 13 MKZh Power Trunk 31k miles...Lincoln/Ford also told me when I questioned the Wiper Nozzle on the driver side sprays on the wiper not the glass.. COMPARED TO LIKE VEHICLES - WORKING AS DESIGNED.. Really ! :drool: Quote Link to comment Share on other sites More sharing options...
robertlane Posted December 5, 2014 Share Posted December 5, 2014 Your post in actually the first time that I have heard of this issue. I'd go back or find another dealer. Quote Link to comment Share on other sites More sharing options...
SteveB_TX Posted December 5, 2014 Share Posted December 5, 2014 (edited) Nope. No scraping/rubbing/tearing here. :) Edited December 5, 2014 by SteveB_TX Quote Link to comment Share on other sites More sharing options...
Tucker Posted December 7, 2014 Share Posted December 7, 2014 Mine is also fine Quote Link to comment Share on other sites More sharing options...
AZ MKZ h Posted December 9, 2014 Share Posted December 9, 2014 Good issue, I'll be checking mine when I get the car back from the windshield replacement. Good to try a different dealer if you can. Quote Link to comment Share on other sites More sharing options...
BLKMKZ2013 Posted January 6, 2015 Author Share Posted January 6, 2015 UPDATE - Dealer will not budge and claims that all cars in their lot has the same issue. I sent a complaint letter to Lincoln Motors and I'm waiting for their response. Will keep you posted. Quote Link to comment Share on other sites More sharing options...
Davisjl Posted January 19, 2015 Share Posted January 19, 2015 2014 MKz owned for 8 months with 18,000 miles and no issue. I use the trunk often too. Quote Link to comment Share on other sites More sharing options...
robertlane Posted January 22, 2015 Share Posted January 22, 2015 UPDATE - Dealer will not budge and claims that all cars in their lot has the same issue. I sent a complaint letter to Lincoln Motors and I'm waiting for their response. Will keep you posted. Why don't you have the dealer walk you through their lot to show you how their Lincoln MKZs possess the same problem? Quote Link to comment Share on other sites More sharing options...
wildcatgoal Posted February 19, 2015 Share Posted February 19, 2015 Why don't you have the dealer walk you through their lot to show you how their Lincoln MKZs possess the same problem? Absolutely a must to throw on the agenda. Take pictures of every single one and post them everywhere. Make a YouTube video. Use Twitter. Take charge. This is ridiculous - with computer aided design and robot assembly... please. Shouldn't happen. Quote Link to comment Share on other sites More sharing options...
robertlane Posted February 22, 2015 Share Posted February 22, 2015 UPDATE - Dealer will not budge and claims that all cars in their lot has the same issue. I sent a complaint letter to Lincoln Motors and I'm waiting for their response. Will keep you posted. Any update on this? Quote Link to comment Share on other sites More sharing options...
BLKMKZ2013 Posted February 24, 2015 Author Share Posted February 24, 2015 robertlane: Please see my other entry: "BEWARE - POWER TRUNK OWNERS". Ford Motors, I mean 'Lincoln Motors' wont budge either. I have gone to the 'Consumer Protection Agency' at the state level and I'm waiting for their mediation process. This issue is absolutely ridiculous! I know I should have bought a Lexus. I also have a Toyota Avalon. Any little problem that requires attention, the Toyota dealer bends backwards to repair it. Quote Link to comment Share on other sites More sharing options...
robertlane Posted February 26, 2015 Share Posted February 26, 2015 robertlane: Please see my other entry: "BEWARE - POWER TRUNK OWNERS". Ford Motors, I mean 'Lincoln Motors' wont budge either. I have gone to the 'Consumer Protection Agency' at the state level and I'm waiting for their mediation process. This issue is absolutely ridiculous! I know I should have bought a Lexus. I also have a Toyota Avalon. Any little problem that requires attention, the Toyota dealer bends backwards to repair it. :( Quote Link to comment Share on other sites More sharing options...
JoeBrown Posted February 26, 2015 Share Posted February 26, 2015 (edited) :( It always bothers me when I hear others having this experience with the dealers. I guess I should count myself lucky. I have never had any problems over the past 16 years with my dealer. In fact, they go out of their way to make sure I'm satisfied. Although they keep the Lincoln "section" seperate they do service and sell Ford, Sabaru and Mazda vehicles at the same location. I think that it's a given that the Lincoln Motor Company has to educate/motivate a number of dealers in their network. Edited February 26, 2015 by JoeBrown Quote Link to comment Share on other sites More sharing options...
bdegrand Posted April 8, 2015 Share Posted April 8, 2015 (edited) robertlane: Please see my other entry: "BEWARE - POWER TRUNK OWNERS". Ford Motors, I mean 'Lincoln Motors' wont budge either. I have gone to the 'Consumer Protection Agency' at the state level and I'm waiting for their mediation process. This issue is absolutely ridiculous! I know I should have bought a Lexus. I also have a Toyota Avalon. Any little problem that requires attention, the Toyota dealer bends backwards to repair it. 2 thoughts. Each dealer has a Ford/Lincoln District Representative that is sent concerns to them by the servicing dealer. Did the dealer direct your concern to them?Second thought....if you are determined....I would call Mark Field's office in Dearborn and tell them about this runaround. I did it when Alan Mulally was the Executive....and wicked fast response. What do you have to lose? Trust me, you'll get action. 1-800-392-3673 press #4 Edited April 8, 2015 by bdegrand R2D2 1 Quote Link to comment Share on other sites More sharing options...
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