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Does the 2018 MKZ come with anything in the trunk RE: donut tire, jack or tools?


Help My Hybrid

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 I went into my trunk today and there is nothing under the liner where the spare tire should be. No tools, no jack, no donut tire. Is that normal? I bought the car new with only 12 miles on it.

 

I just got my car back from (nightmare experience that is too long to detail) a body shop that did a real number on my car. It went in with no mechanical issues and had to go to the dealership when I went to pick it up from the body shop. Body shop had it 3 weeks and 2 days for a minor fender bender (bumper, grille and headlight replacement). They claimed it needed a trans oil cooler that was on back order. My car had tons of very concerning Lincoln Way app error messages in the time they had it in the body shop.

 

Keep in mind it had no mechanical issues or Lincoln Way App or dashboard errors before going into the shop. The car was operating perfectly and has always been a great car. The headlights even worked after the fender bender but the lenses were slightly cracked. The grille was intact but only had cracks around the outer rectangular rim and the bumper had a hole from the trailer hitch ball on the truck in front of me that brake checked me. ?

 

They could not get my car in for 2 months from accident date due to the Hurricane Ian backlog of  damage cars. I drove it quite a bit for at least 300 miles with no issues or warnings whatsoever. Th e car drives rough now and has super low gas mileage and the hybrid battery is very low.

 

Here are the issue that I was notified of in Lincoln Way App while it was in the body shop:

 

1 Engine Misfire in between the Deep Sleep mode notices that all came on the same day the power train malfunctions started.

Powertrain Malfunction (4x in the last 2 days they had it) This car was not even in there for anything except the fender bender parts I indicated above.

3 notifications Remote Features Disabled Deep Sleep Mode

 

 

Edited by Help My Hybrid
Moved the paragraphs around
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