Contour seat not working

[14mkzhybrid]

My 2014 Mkz Hybrid drivers contour seat stopped working. As soon as you touch the seat adjuster or by the Sync screen you can hear a motor running in the drivers seat, it pumps up to the max and seems to run for some time and either times out after you exit or shuts off from overheating? There is no movement on the Sync screen pressing the + or -. The dealer preformed a fix suggested by a TSB that I found on line at a cost of about $450 so far with no change and their further option is to put out a notice if similar failures have been reported to other dealers. All other seat functions seem to work.

if I use the Sync screen and switch from Adjust to Massage then the motor/pump that is running will shut off until I touch Adjust again.

I am looking for someone who may of had this problem and a possible fix I can pass to the dealer as I am too old and not savvy to do troubleshooting myself.

Edited April 19, 2022 by 14mkzhybrid
Error in description

[14mkzhybrid]

Thanks for looking, no solution found, sold the car.

[leftoverture]

On 4/25/2022 at 1:30 PM, 14mkzhybrid said:

Thanks for looking, no solution found, sold the car.

That's unfortunate that no solution was found.  What did you buy?

[14mkzhybrid]

Nothing, have a Cadillac SUV and no need for another vehicle. The MKZ had every option, 41000 miles, never saw snow, sold sight unseen by a cash buyer for $16.5k

[leftoverture]

11 hours ago, 14mkzhybrid said:

Nothing, have a Cadillac SUV and no need for another vehicle. The MKZ had every option, 41000 miles, never saw snow, sold sight unseen by a cash buyer for $16.5k

I bet it sold fast.  I think that was too low of a price.  The dealer I traded my 2014 to last summer resold it for $17k. It was a reserve, but didn't have every option,  the HD radio had stopped working,  and it had 76k miles.