jmcgliss Posted December 16, 2021 Share Posted December 16, 2021 Just came across word that the auto industry will be affected by the removal of 3G support in 2022 by AT&T, T--Mobile, Verizon and possibly other networks. Will our 2015 MKZ lose features that rely on Wi-Fi connectivity? Our Lincoln Way app appears to allow remote connectivity and status monitoring (oil life, fuel level, tire pressure alert, and location). Does this only affect certain model years? A Popular Science article from 2020 indicated that Ford had issued no guidance in terms of vehicles affected, or remedies. Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 16, 2021 Share Posted December 16, 2021 If your car only connect via the ATT G3, then yes... those cars that used ATTs 2g or 1g lost it years ago.... and the ones that use ATTs 4G will lose it in the next few years... progress take it to the dealer to see what they can do, and if it will cost you. Quote Link to comment Share on other sites More sharing options...
kramf411 Posted December 23, 2021 Share Posted December 23, 2021 I saw this from the Lincoln Way app today Quote Link to comment Share on other sites More sharing options...
Chris109 Posted December 23, 2021 Share Posted December 23, 2021 (edited) First the Vid19, then riots, now this. Will it ever end? Edited December 23, 2021 by Chris109 gfong 1 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted December 23, 2021 Share Posted December 23, 2021 I believe Ford has a customer satisfaction program (21B09) covering the upgrade. Labor is covered, parts are not. The 4G modem is $300+. This reminds me of when the original GM Onstar units became useless after analog networks were phased out. kramf411 and bbf2530 2 Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 24, 2021 Share Posted December 24, 2021 My Typerwriter does not auto correct anymore.... what is the world coming to!!!! Quote Link to comment Share on other sites More sharing options...
kramf411 Posted December 24, 2021 Share Posted December 24, 2021 5 hours ago, drolds1 said: I believe Ford has a customer satisfaction program (21B09) covering the upgrade. Labor is covered, parts are not. The 4G modem is $300+. This reminds me of when the original GM Onstar units became useless after analog networks were phased out. Thanks for this info. Good to know. Quote Link to comment Share on other sites More sharing options...
drolds1 Posted December 24, 2021 Share Posted December 24, 2021 6 hours ago, kramf411 said: Thanks for this info. Good to know. You're welcome. I hope the info is correct. Try this: Quote Visit ford.com/support and enter your VIN to determine if your vehicle is included in a Customer Satisfaction Program. Quote Link to comment Share on other sites More sharing options...
kramf411 Posted December 24, 2021 Share Posted December 24, 2021 Looks like there's none for my VIN. Quote Link to comment Share on other sites More sharing options...
SUGAR 3.0TT AWD Posted December 24, 2021 Share Posted December 24, 2021 On 12/23/2021 at 1:49 PM, drolds1 said: I believe Ford has a customer satisfaction program (21B09) covering the upgrade. Labor is covered, parts are not. The 4G modem is $300+. This reminds me of when the original GM Onstar units became useless after analog networks were phased out. Wouldn't my Premium Care ESP warranty cover this part because under the Audio section of the warranty it says Cellular Phone, Receiver, Handset, Speaker Assembly and Antenna (Factory Installed) is covered. Thoughts? Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 24, 2021 Share Posted December 24, 2021 Defects that is NOT a defect drolds1 1 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted December 24, 2021 Share Posted December 24, 2021 8 hours ago, kramf411 said: Looks like there's none for my VIN. Maybe call the Lincoln Concierge and get a clarification. Quote Link to comment Share on other sites More sharing options...
kramf411 Posted December 26, 2021 Share Posted December 26, 2021 Once I made the call, I will update. Thanks. Quote Link to comment Share on other sites More sharing options...
SUGAR 3.0TT AWD Posted December 29, 2021 Share Posted December 29, 2021 Dealer cost of the 4G upgrade kit is $267 and from what I read you MUST pay for the part in advance the labor is free if when you place the order its still working and then the 4G modem will give you a 4 to 5 year trial. Inuse it all the time to make detailed notations when something is fixed under warranty. Because when the dealer posts the repair it's vague. It's nice to have a digital detailed service history on the vehicle. I've also heard that different dealers are charging different prices. That's what I read on a different forum they advised to call around not sure how that works since the dealer will need the 3g modem back as a core not sure why. My dealer has made a ton of money off my car for repairs $4,000 in parts my cost plus labor maybe they will cut me a deal we shall see. kramf411 1 Quote Link to comment Share on other sites More sharing options...
leftoverture Posted December 29, 2021 Share Posted December 29, 2021 How do I know what modem is in my 2018 MKZ? Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 29, 2021 Share Posted December 29, 2021 More than likely G4, but you can also ask a dealer, or if you have Lincoln app Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted December 29, 2021 Share Posted December 29, 2021 6 hours ago, leftoverture said: How do I know what modem is in my 2018 MKZ? Hi leftoverture. The 2018 MKZ is equipped with a 4G modem. Good luck. leftoverture 1 Quote Link to comment Share on other sites More sharing options...
leftoverture Posted December 29, 2021 Share Posted December 29, 2021 3 hours ago, bbf2530 said: Hi leftoverture. The 2018 MKZ is equipped with a 4G modem. Good luck. Great! Thanks! Quote Link to comment Share on other sites More sharing options...
esqueue Posted December 31, 2021 Share Posted December 31, 2021 Only Ford vehicles that are still under the original 4 years warranty (extended warranties do not apply) can get labor covered. All 2018 and late 2017 made Lincoln vehicles had already moved to 4G. There are lots of Ford vehicles that used 3G that are still under the 4 year warranty though. I contacted Lincoln to find this information. I wanted to upgrade to a 4G modem anyway as it offers the tire pressure monitors that give the exact PSI and the app just all around works better. kramf411 1 Quote Link to comment Share on other sites More sharing options...
leftoverture Posted January 1, 2022 Share Posted January 1, 2022 Yes, I really like the Lincoln Way app. I use it frequently, especially the remote start feature. But it shows me tire pressures, oil life, CEL alerts, odometer, fuel level, etc. Pretty cool. Quote Link to comment Share on other sites More sharing options...
SHW1957 Posted January 13, 2022 Share Posted January 13, 2022 Well Done, Lincoln! You have just perpetuated mediocrity into what was a distinctive customer experience. By forcing owners to pay $267 on a 4G modem for what should be standard maintenance for an Internet connection shows the Company true colors for customer loyalty. The app is not THAT useful and making me pay for keeping it available just makes me question the original purchase decision which will have huge impact on my future car purchase. Say bye-bye Lincoln. Quote Link to comment Share on other sites More sharing options...
leftoverture Posted January 13, 2022 Share Posted January 13, 2022 3 hours ago, SHW1957 said: Well Done, Lincoln! You have just perpetuated mediocrity into what was a distinctive customer experience. By forcing owners to pay $267 on a 4G modem for what should be standard maintenance for an Internet connection shows the Company true colors for customer loyalty. The app is not THAT useful and making me pay for keeping it available just makes me question the original purchase decision which will have huge impact on my future car purchase. Say bye-bye Lincoln. I think you'll find the same thing with all premium car brands. It's frustrating but seems to be the way of the world these days. Other than the loss of function of my Lincoln Way app, I probably won't even notice when they discontinue 4G support in the future. Quote Link to comment Share on other sites More sharing options...
drolds1 Posted January 13, 2022 Share Posted January 13, 2022 5 hours ago, SHW1957 said: Well Done, Lincoln! You have just perpetuated mediocrity into what was a distinctive customer experience. By forcing owners to pay $267 on a 4G modem for what should be standard maintenance for an Internet connection shows the Company true colors for customer loyalty. The app is not THAT useful and making me pay for keeping it available just makes me question the original purchase decision which will have huge impact on my future car purchase. Say bye-bye Lincoln. Unless your next vehicle was going to be a CUV/SUV, you were going to say bye-bye Lincoln anyway. I am. No sedan=no sale. Ford/Lincoln customer since 1986. TomV, leftoverture, 17MKZ3.0TT and 1 other 4 Quote Link to comment Share on other sites More sharing options...
TomV Posted January 13, 2022 Share Posted January 13, 2022 It's similar to an older car that came with a cassette radio and they don't sell cassette's anymore. They aren't going to offer a free DVD player. Just a case of outdated technology... not Ford/Lincoln's fault. leftoverture, bbf2530 and drolds1 3 Quote Link to comment Share on other sites More sharing options...
Multitask Posted January 14, 2022 Share Posted January 14, 2022 Kinda like saying, that car does not come with a cigarette lighter, I will never buy another one.... Quote Link to comment Share on other sites More sharing options...
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