In for service

[kramf411]

Hello, I hope everyone is well.

I brought my vehicle for service yesterday at the Lincoln dealership where I bought it from, 6x farther than the closest dealership from me.

Mileage: 66819 miles

Loaner car: 2020 Lincoln Corsair, 8k miles

 

1. Oil Change - specifically asked not to overfill (the dealer near me overfills it)

2. State Inspection/Emissions Tests

3. Coolant reservoir drops below the MIN level in approximately 3mos - checked 1st thing in the morning

4. After a drive, strong burning smell especially noticeable when parked inside garage.

4. Once in a while, the vehicle shakes a little bit - at a stop, idling. Intermittent but worth reporting anyway.

5. 50-60% of the time, I hear popping sound at the front end. This happens while braking or slow accelerating from a stop or accelerating while vehicle is slowly rolling. It may have been doing this for a while. The last 3 days before service, I drove the vehicle with little or no audio at all to check/listen if there is something unusual to report. That is when I discovered the popping sound.

6. Driver seat appears to be "engaging", have "whirring sound", but, no noticeable movement when any door is opened. Happens only during entry and vehicle have been siting for at least a couple of minutes. It does not happen when opening any door after driving.

 

Does any of you encounter any of the above? Just want to compare notes between your experience and what the dealer will tell me ?

Today is Day 1 - no report from the dealer yet.

[kramf411]

Brief update:

I received a call from the service advisor saying they found no issues while performing pressure tests but cannot answer why I have to fill up coolant every 3mos. All the other issues above cannot be replicated. Item #6 happens 100% of the time, everyday.

What they found out though is that there is a muffler leak. The entire assembly have to be replaced to the tune of $1800.

I bought the vehicle as CPO which extends the coverage until July 2022. He said it ran out but I checked my documents and it is indeed still active. He checked again and confirms July 2022 but said the part is not covered.

I am now on hold with a Lincoln Concierge who confirms I have an extended premium care plan.

 

Concierge came to confirm that the part is not covered per the dealership's database. Total cost: $1827 incl tax.

Concierge said she will "include" my case into an "assistance program" and asked if I'm willing to participate to contribute $300-400. I said $300. She said she is going to investigate further and will hear from her  by end of the week. She also went ahead to tell the dealership to order the part - takes a week for delivery.

 

To be continued...