djl5625 Posted February 7, 2021 Share Posted February 7, 2021 Hi all. Just bought used 2017 MKZ select AWD and very pleased with it. Getting to know all the bells and whistles but I run into a snag. Probably something simple I need to do , but cant figure it out. I downloaded the My Lincoln app and it goes through loading the vehicle , scanning the VIN , then goes to lets get started then it goes to a pic of a lincoln with lincoln access rewards and a find a dealer buttons. On the bottom I got home , vehicle , map , and account. There's no remote start or other features I read about on it. I connected the app with the sync in the car. Sync did follow along with the set up of the app. I watched videos but none of them showed the problem I having. I enclosed a screenshot of my app if it works. Hope I explained this correctly so you'll understand, Btw.. i uninstalled and re installed app 3 X Lincoln ap.jfif Quote Link to comment Share on other sites More sharing options...
kramf411 Posted February 7, 2021 Share Posted February 7, 2021 How about a master reset of the Sync unit itself? Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted February 7, 2021 Share Posted February 7, 2021 (edited) 19 hours ago, djl5625 said: Hi all. Just bought used 2017 MKZ select AWD and very pleased with it. Getting to know all the bells and whistles but I run into a snag. Probably something simple I need to do , but cant figure it out. I downloaded the My Lincoln app and it goes through loading the vehicle , scanning the VIN , then goes to lets get started then it goes to a pic of a lincoln with lincoln access rewards and a find a dealer buttons. On the bottom I got home , vehicle , map , and account. There's no remote start or other features I read about on it. I connected the app with the sync in the car. Sync did follow along with the set up of the app. I watched videos but none of them showed the problem I having. I enclosed a screenshot of my app if it works. Hope I explained this correctly so you'll understand, Btw.. i uninstalled and re installed app 3 X Lincoln ap.jfif Hi djl. Those features are only available on MKZ's equipped with the onboard modem. You need to verify your trim level and options include the onboard modem. I'll try and check when I have time. In the meantime, one of our tech members may jump in with a quicker answer. EDIT - Just checked the 2017 MKZ Order Guide. It looks as though the Embedded modem was not available in the Select trim level. It was not standard equipment, and I do not see it listed as an available option or part of an option package. It was standard on the Reserve. Good luck. Edited February 7, 2021 by bbf2530 Robert Iggy Cerami 1 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted February 7, 2021 Share Posted February 7, 2021 1 hour ago, bbf2530 said: Hi djl. Those features are only available on MKZ's equipped with the onboard modem. You need to verify your trim level and options include the onboard modem. I'll try and check when I have time. In the meantime, one of our tech members may jump in with a quicker answer. EDIT - Just checked the 2017 MKZ Order Guide. It looks as though the Embedded modem was not available in the Select trim level. It was not standard equipment, and I do not see it listed as an available option or part of an option package. It was standard on the Reserve. Good luck. Correct. 2017 MKZ brochure: Quote Quote Link to comment Share on other sites More sharing options...
djl5625 Posted February 8, 2021 Author Share Posted February 8, 2021 Thank you all for your time and responses. I'm pretty sure I don't have the modem on mine then. I texted the salesman , he actually didn't mind I bugged him at home , and he's going to check the window sticker when he gets back to the dealership tomorrow. I just figured with the select plus package and being $42,380 new , it would at least have a modem. But like I said , I'm a newbie to Lincoln. Probably explains why I gave up on trying to get my 2016 Edge to work with my phone also. Thanks again guys. Y'all great! Quote Link to comment Share on other sites More sharing options...
drolds1 Posted February 8, 2021 Share Posted February 8, 2021 Quote Select Plus Package: voice-activated Navigation System, and BLIS (Blind Spot Information System) with cross-traffic alert Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.