Factory door code does not work

[Jayohessatch]

2013 MKZ used the 2 key in cup holder method to get the dash to display the factory code. Entered the factory code into the center display to set a personal code and the computer says "factory code incorrect". Even though the dash clearly displays the same numbers as the factory code. Door number pad does not respond to the factory code either. 

 

Anyone experienced this before or know how to go about getting it fixed? 

[bbf2530]

11 minutes ago, Jayohessatch said:

2013 MKZ used the 2 key in cup holder method to get the dash to display the factory code. Entered the factory code into the center display to set a personal code and the computer says "factory code incorrect". Even though the dash clearly displays the same numbers as the factory code. Door number pad does not respond to the factory code either. 

 

Anyone experienced this before or know how to go about getting it fixed? 

 

Hi Jay. Try entering the code backwards. So if it was displayed as 1-2-3-4-5-, try entering it is 5-4-3-2-1.

 

For some odd reason, some vehicles display the code backwards when being retrieved in the Drivers Information Center.

 

Let us know who you make out and good luck.

[Jayohessatch]

4 minutes ago, bbf2530 said:

 

Hi Jay. Try entering the code backwards. So if it was displayed as 1-2-3-4-5-, try entering it is 5-4-3-2-1.

 

For some odd reason, some vehicles display the code backwards when being retrieved in the Drivers Information Center.

 

Let us know who you make out and good luck.

 

That is very strange. But sure enough that worked. Thank you for the advice! problem solved