HKraus39 Posted June 8, 2019 Share Posted June 8, 2019 I have a Lincoln MKZ 2015. Bought it used but was in great condition. Never had any issues till one day I got out of car and there was a rather large tear. I looked around nothing was on me that could have caused a rip let alone that bad. The seat has continued to crack and rip has hardened and has almost a burnt look to it. My car had 39k miles on it. The warranty of course won’t cover. I’m at a loss to what could have possibly done something to cause this. Before anyone asks no nothing has spilled on it, I use leather cleaner and conditioner for proper cleaning. Never had a car I cared about so much and it seriously upsets me to this. To replace the seat it will cost over 1k right now that’s not even close in my budget. I almost feel like something was wrong or is wrong with the heater in the seat.... Anyone know or have dealt with this?? Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted June 8, 2019 Share Posted June 8, 2019 17 minutes ago, HKraus39 said: I have a Lincoln MKZ 2015. Bought it used but was in great condition. Never had any issues till one day I got out of car and there was a rather large tear. I looked around nothing was on me that could have caused a rip let alone that bad. The seat has continued to crack and rip has hardened and has almost a burnt look to it. My car had 39k miles on it. The warranty of course won’t cover. I’m at a loss to what could have possibly done something to cause this. Before anyone asks no nothing has spilled on it, I use leather cleaner and conditioner for proper cleaning. Never had a car I cared about so much and it seriously upsets me to this. To replace the seat it will cost over 1k right now that’s not even close in my budget. I almost feel like something was wrong or is wrong with the heater in the seat.... Anyone know or have dealt with this?? Hi HKraus. You are under 50,000 miles, is your car still within the 4 year Bumper to Bumper Warranty period? Exactly which parts of the seat are now damaged? If it is the areas where the seat heater elements are located in the bottom and/or back cushions, your Dealer should check the car to see if it was a seat heater element issue. While it would be unusual, perhaps the seat heater element had a catastrophic failure and burned the leather. If it is determined to be a seat heater element failure and you are still within the Bumper to Bumper Warranty, it should be covered under Warranty. If the seat heater element did not fail, then the most logical explanation is something very damaging to leather was spilled or somehow got on your leather seat without you realizing it. Not much else it could be. Keep us updated and good luck. Quote Link to comment Share on other sites More sharing options...
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