Eurythmian Posted April 27, 2019 Share Posted April 27, 2019 A while back the dealership did some work to my drivers seat. After getting the car back, I felt something moving against my left pant leg and reached down to find the cover that houses the electric controls to the seat - completely off and dangling by the wiring. So after getting home and taking a look at it, I realized they had snapped off most of the clips which hole the piece in place and completely snapped off all the front and back clips. One of which has a screw thru it. They just pulled it off without investigating how to remove it. I had to fight with them to get them to replace the piece which they charged me $365.00 for. I had to buy the parts and they covered the labor. Isn’t that big of them. I just wanted it fixed and was tired of dealing with them after a two week period. During the repair time, I had gone online to see if I could locate a used part which had all of its clips. God must have been smiling down on me because I found both the passenger and driver’s side parts on eBay for $45.00 each. The best part is, they came off a 2017 Black Label Edition. And for those who know, the Black Label have fancier covers on their front seats. So I decided to let the dealership replace the damaged piece and thought I would swap them out and sell the regular covers when I got the car back. Well I’m just now getting around to swapping them out. What I noticed about their replacement part was... they didn’t replace it. They placed whatever screw they could find to get the part attached back on and charged me for a new one. I plan to report this dealership to both the Ford/Lincoln main office for complaints. So here is my upgrade. I’m liking the new look. What do you guys think? Voorhees 1 Quote Link to comment Share on other sites More sharing options...
Scott Posted April 28, 2019 Share Posted April 28, 2019 WOW, that is pretty low for the dealer to do something like that. The upgrade looks great. Good luck getting the dealer to fess up and make it right. Chief7 and Eurythmian 2 Quote Link to comment Share on other sites More sharing options...
Eurythmian Posted April 28, 2019 Author Share Posted April 28, 2019 I had some pretty shady things happen when I owned a Ford truck with a Ford service department. To have a Lincoln Dealership do something like this really shocked me. Quote Link to comment Share on other sites More sharing options...
Chris109 Posted April 28, 2019 Share Posted April 28, 2019 4 hours ago, Eurythmian said: I had some pretty shady things happen when I owned a Ford truck with a Ford service department. To have a Lincoln Dealership do something like this really shocked me. Those service bay guys are just happy that they don't have to wash their own uniforms. Quote Link to comment Share on other sites More sharing options...
jmcgliss Posted May 6, 2019 Share Posted May 6, 2019 That's pretty low, and far what how Lincoln markets their level of service and customer satisfaction. They must assume Lincoln owners never look under the hood, so to speak. I am wondering if something similar happened with my Fall Ford Quick Lane oil change where I declined the cabin air filter replacement. When I got around to changing it myself this Spring, the part of the assembly that turns the glove box switch on and off was missing. I posted a separate thread about this. Could a disgruntled mechanic remove this part, causing the glove box light to never turn off? Yep, it's possible, and would trigger a return visit from the customer for a new battery. Quote Link to comment Share on other sites More sharing options...
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