Mcondo Posted November 14, 2018 Share Posted November 14, 2018 Had two issues with my 2014 CPO - passenger mirror had a mind of it's own after rain or car wash and radio cutting out/buzzing. Nearest Lincoln dealer is 13 miles away and had a two week backlog on loaners. Have had very good experience with local (1.5 mile) Ford dealer Quick Lane (05' TBird & '14 MKZ) for oil and brake service so I call about service dept. doing warranty work - here's where it got a little weird. Had loaner available but needed to "diagnose" problem before authorizing. Took car in, got ride home. 2 days later problems diagnosed and loaner available. Picked up loaner and was advised mirror replaced & problem with radio was a part that was not covered under warranty. Big debate over where in "exclusions" the part was listed but they (Lincoln) agreed to cover part of it (not sure why - and I was ready to duke it out with Lincoln's customer relations manager post repair). 2 days later was told the non-covered part was not the problem and the amplifier had to be replaced ( I kind of figured it was the amp). Everything covered under warranty and only $100 deductible applies. I have no issue with the Ford dealer, car is fixed and they seemed to have done a lot of phone work with Lincoln to resolve issues etc. This is my point - it seems Ford sees Lincoln's warranty as more of a 3rd party product - different process, policies, necessary approvals etc than Ford's. Felt like they were not that happy to work on a Lincoln CPO. Maybe it's me or just my particular repair issue but I would not use a Ford dealer for warranty work again if it can be avoided. They (Ford) seem to be too much of a middleman in the process. Quote Link to comment Share on other sites More sharing options...
tobythesandwich Posted November 15, 2018 Share Posted November 15, 2018 Ford/Lincoln’s CPO only applies to drivetrain components. There is an additional warranty that you’re described that is a “third party” but it is through the manufacturer. I had this issue when they had to replace a catalytic converter and a seat connector for the left heated seat. The cat was free while the connector cost me $100. I need to see the extent of it as I’m having a ton of problems with the trunk not wanting to close and the reversing camera not working half the time. Unfortunately my lincoln dealer doesn’t want to ever do anything that’s resembling diag. Quote Link to comment Share on other sites More sharing options...
SUGAR 3.0TT AWD Posted May 9, 2022 Share Posted May 9, 2022 My Lincoln/Ford dealer dropped Lincoln and Lincoln sent me a letter stating i can have all my Service work done at any Ford dealer. I have Lincolns Premium Care ESP the only one that covers the rear shocks it's the top dog. I bought thier best one when at 31k miles I took my car in for PTU fluid change and it was shot they wouldn't let me drive it home. Anyway that's why I bought thier best warranty I can afford a 100 deductible but not thousands the DRL is 1100 bucks crazy so all that's covered under high tech, electronics but your radio is covered under Audio https://lincolnprotect.lincoln.com/premiumcare as long as you have PREMIUMCARE it's almost a bumper to bumper but it's not Quote Link to comment Share on other sites More sharing options...
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