JohnMayo Posted October 3, 2018 Share Posted October 3, 2018 The only thing wrong with my 2014 MKZ is that the compass froze a couple of months ago. I clean and polish this car almost continuously to the point of OCD. I have no idea where the compass is or if I could have somehow "plugged" with wax. And if that isn't it, what else could it be? Should I do a master reset? I'm lost here, help! Quote Link to comment Share on other sites More sharing options...
Smokestone10 Posted October 3, 2018 Share Posted October 3, 2018 I *think* the magnetic sensors for the compass are behind the bumper covers, but I'm not sure of that. You can reset the compass yourself- if these don't work then it might be a job for the dealer. http://www.linhelps.com/content-1115.html Here is resetting the compass zone, which can vary a bit depending on what part of the country you're in. There's a map on the page showing where to set it. http://www.linhelps.com/content-1114.html Quote Link to comment Share on other sites More sharing options...
R2D2 Posted October 4, 2018 Share Posted October 4, 2018 (edited) 10 hours ago, Smokestone10 said: I *think* the magnetic sensors for the compass are behind the bumper covers, but I'm not sure of that. You can reset the compass yourself- if these don't work then it might be a job for the dealer. http://www.linhelps.com/content-1115.html Here is resetting the compass zone, which can vary a bit depending on what part of the country you're in. There's a map on the page showing where to set it. http://www.linhelps.com/content-1114.html Smokestone, Are those the instructions from your 2010 vehicle? They do not make sense for a 2014 that JonMayo lists in his info as the radio doesn't match. In search through the 2014 manual online, there are no compass reset instructions that I can find. John, I do not know if the Master Reset would help you but surely other will chime in with their thoughts on that Edited October 4, 2018 by R2D2 drolds1 and Smokestone10 2 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted October 4, 2018 Share Posted October 4, 2018 8 hours ago, R2D2 said: Smokestone, Are those the instructions from your 2010 vehicle? They do not make sense for a 2014 that JonMayo lists in his info as the radio doesn't match. In search through the 2014 manual online, there are no compass reset instructions that I can find. John, I do not know if the Master Reset would help you but surely other will chime in with their thoughts on that That's correct. There are no compass reset instructions for Gen-2 cars. First-gen cars had a separate compass module. IDK how the compass in Gen-2 cars operates. I suspect it's integrated into Sync or the programming of the IC. To the OP: you might try a master reset or disconnecting the battery to see if it resets. If not, you'll probably need to visit a dealer. One thing I can be certain of is that no amount of waxing your car is going to adversely affect the compass. R2D2 and JoeBrown 1 1 Quote Link to comment Share on other sites More sharing options...
Smokestone10 Posted October 4, 2018 Share Posted October 4, 2018 13 hours ago, R2D2 said: Smokestone, Are those the instructions from your 2010 vehicle? They do not make sense for a 2014 that JonMayo lists in his info as the radio doesn't match. In search through the 2014 manual online, there are no compass reset instructions that I can find. John, I do not know if the Master Reset would help you but surely other will chime in with their thoughts on that They are not- the radio doesn't look like mine either (I think two head units were available in the 2010s- the one with the in-dash changer and the one without... I'd have to double check to make sure). It was linked under 2013 so I'm thinking the site has a mix up. I bookmarked it earlier after a buddy had a compass freeze on his Explorer, that time everything matched up. Quote Link to comment Share on other sites More sharing options...
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