What Items are included when buying a New MKZ

[2015Reserve]

Hi, picking up a 2015 Lincoln Reserve tomorrow and wanted to know what brochures, manuals, key fobs, remotes, floor mats, etc. might have been included when the car was purchased new.    I want to make sure I request everything.

Thanks for your replies.

[bbf2530]

Hi, picking up a 2015 Lincoln Reserve tomorrow and wanted to know what brochures, manuals, key fobs, remotes, floor mats, etc. might have been included when the car was purchased new.    I want to make sure I request everything.

Thanks for your replies.

 

Hi 2015. Assuming you are purchasing from a Lincoln Dealer? I'll list what I'm aware it should include, but not necessarily be limited to:

-Two combination key fob/remotes.

-Floor mats. And according to how the car was originally optioned, possibly premium carpeted floor mats and/or all weather floor mats.

-A standard rear cargo area mat or possibly the premium carpeted/vinyl sided reversible rear cargo area mat (not sure if premium version was available in 2015).

-An Owners Manual and the Lincoln case it comes in when new.

-A Warranty Guide.

-A Tire Warranty Guide.

-A card listing the Factory remote access code (used to unlock/lock the car using the outside keypad)

-I believe a SYNC/MyLincolnTouch guide.

EDIT - A navigation SD card (thank you crushalot).

 

Keep in mind when purchasing used, you may not get all of the above.  At the very least you should ensure that you get two combination key fob/remotes, an Owners Manual, floor mats, the remote access code (even if not on the original card) and a NAV system SD card.

 

You can also download PDF versions of the Owners Manual, other manuals and guides from the Lincoln Owners website. And if others add more, I will add their suggestions to my lists above, so we have it all in one place.

 

Hope this helps a little and others jump in if I missed anything.  Let us know how you make out and good luck with your MKZ purchase.

Edited May 3, 2018 by bbf2530

[crushalot]

The 2015 would have also come with a SD card for the maps on navigation.  My 2014 came with the A4 version so I would expect a A5 version maps SD card for a 2015.

[2015Reserve]

Thanks for the quick replies. Bbf2530, I'll use your email as a check off list. I'm really looking forward to the car. I have always thought the styling was exceptional.

[bbf2530]

Thanks for the quick replies. Bbf2530, I'll use your email as a check off list. I'm really looking forward to the car. I have always thought the styling was exceptional.

 

Hi 2015. You're welcome! And I agree! Waiting impatiently for my MKZ to be delivered to the Dealer.

Keep us updated and best of luck! :)

[jmcgliss]

A Lincoln or Ford dealer can look up the Keypad Code for you if the card is not provided.

 

The Service Advisor can also provide you with a printout of service / warranty work completed.

 

We had both of the above done for us at a Ford dealer we trust who found the MKZ for us.

[Black Ice MKZ]

Not sure what you are "entitled to" when buying a CPO, but I just bought my CPO 2015 and not only did it come with EVERYTHING as if it were new, the salesman offered his time to introduce me to EVERYTHING and how it works. There was even a form I had to read and sign stating as a CPO buyer, that offer was included in the sale.

After about 10 minutes of him showing me the Sync/Touch system, I excused him...I WANTED TO DRIVE!!!

I went home and read a lot of the literature.

 

-premium floor mats

-trunk net

-2 key fobs

-keyless entry door combination

-NAV SD card

-walk-around tutorial and check list that everything was working

 

The disappointment was that there were no listed "open recalls" on the vehicle but when I got home and registered the car online at Lincoln, I received 2 notices:

1)steering wheel recall

2) embedded modem service action

Sadly, my car was at a Lincoln dealership offered for sale for 2 months yet they failed to perform the recalls.

 

Anyway, mine is a 2015 CPO V6 AWD Reserve with technology package...pretty much every option except panoramic roof and Black Label.

 

Good luck in your shopping...and enjoy the LIncoln experience...My delaership treated me like I was buying a Rolls Royce..no games, no haggling, fair trade-in offer and was in and out in less than 2 hours.

[drolds1]

When did you get your car?  The steering wheel recall was announced 3/14.

 

The modem thing is not a recall. Recalls are for safety issues.  That said, they should have checked ti before you took delivery.

[Black Ice MKZ]

When did you get your car?  The steering wheel recall was announced 3/14.

 

The modem thing is not a recall. Recalls are for safety issues.  That said, they should have checked ti before you took delivery.

 

April 14 was date of purchase.

 

1) I understand the "recall" being a safety issue. I listed the Modem as a "field service action" and as a CPO vehicle with plenty of factory warranty, according to Lincoln, BOTH items should have been taken care of before the car was sold.

 

I am not complaining, just "wishing" they were taken care of while the car was AT THE DEALER prior to my or anyone's arrival. They had the car listed FOR SALE for over 2 months...plenty of time to perform a SAFETY recall as well as a FIELD SERVICE ACTION.

The car came with a "check list" of all the items inspected and repaired by that dealership when they took the car in from a lease return. On that check list is "recalls/warranty repairs"...and the box checked is N/A

The date on the check list is Feb 2018, so I understand them not knowing about the recall yet...however, I "wish" the re-checked prior to SALE. Being a Lincoln dealer, I am SURE they received many vehicles in for the recall,so they had to have known about it. One would think they would have checked their own inventory of used cars for sale, especially a CPO...

 

I am going to contact the sales department and ask if there is anything they can do for me to get the problem resolved IF my local dealer is not willing to offer a loaner since finding time and a ride to get the car in for these items is not going to be easy for me. The selling dealer is 70 miles away. My local dealer is 15 miles away. The selling dealer's service department is open on Saturdays, my local dealer is not.

If they cannot, so be it...but I'll at least ask.

Edited May 6, 2018 by Black Ice MKZ

[drolds1]

You're right in feeling that both items should have been corrected before sale, especially for a CPO.  All they had to do was check OASIS, which any Ford/Lincoln dealer worth its salt does/should do any time a car comes into the shop.