Service Dept

[ZeaRay]

My interactions with the service dept have been good, with one exception:   the return of my car.   Maybe they're out-of-practice because of the valet pick-up/drop-off, but twice I've witnessed/experienced unnecessary delays in getting cars back.

 

The lady in front of my was visibly irritated when she was told her car hasn't been washed yet and she'd have to wait for it to be brought around.  She asked if she could just go find it, but was told no.  I wasn't in a hurry, but I had to wait as well. When I get my car, it was double-parked away a few rows away, was dripping wet, and a trip to a real carwash immediately after the dealer "wetting" wasn't a waste of time.

 

Is this standard practice as Linc dealerships?  It seems like washing (and drying) the cars before or after they're serviced would be a better strategy and easy fix.  If it rains or snows after the car is done, it really won't matter.

[drolds1]

My dealer doesn't wash cars on site.  They give you a coupon for a hand-wash commercial car wash up the road.  I've seen some of these dealer wash racks and I wouldn't let them touch my car.   I've read plenty of posts on other forums in which owners specifically request  that the dealer not wash their car because after a prior dealer wash, they had go to a detailer for paint correction. 

[JoeBrown]

My dealer also gives me a coupon for a free wash at the hand car wash place up the street.

[MKZMark]

Took our new MKX to the dealer for a power window fix (wires tangled in the mechanism) and they said give them 10 minutes. Two hours later we were out of there and the wash contributed to the delay. The inside of the windshield was smeared up and needed to be cleaned.

 

So I'll also be declining the wash going forward. They really need to make Lincoln dealers stand-alone.