KenZ Posted July 26, 2017 Share Posted July 26, 2017 Be sure to contact Lincoln directly, even just by giving thier Concierge your issues. I have had great help in making things fair as a customer after explaining things clearly and directly. Lincoln wants to keep you for sure, and informing them how Lexus had to step in to correct something that your Lincoln service department could not, will get thier attention. Look at dealerships and service departments as franchises. One may be terrible, but another may be phenomenal. Especially if they're Black Label certified. But even non-Black Label Lincoln okwners are expected to be fairly satisfied. So do make it aware to them about your wheel issues. Absolutely, in fact that has already been done. Although the young lady I spoke with yesterday seemed to feel I should have gone to another Lincoln, or Ford dealer to obtain a second opinion, after a lengthy discussion explaining the situation and reasoning for not, she at least agreed to have me send in the work order and payment receipt I had from Lexus. So maybe there is a chance of getting reimbursed. Only time will tell. : ) I'm simply ecstatic my Z is driving much better now. Hopefully you will be reimbursed. If it is at all possible, I would check out other Lincoln or Ford/Lincoln dealers in your area for your ongoing maintenance service. I was unhappy with the ongoing maintenance service at the Ford/Lincoln Dealer about a mile from where I live and now have my service done at a Ford/Lincoln dealer about 14 miles from where I live. I could not be happier. It is the difference of night and day. Not as convenient, but much easier on my blood pressure! easyrider 1 Quote Link to comment Share on other sites More sharing options...
easyrider Posted July 26, 2017 Author Share Posted July 26, 2017 (edited) Thanks to all who have participated in this topic, and to all who have extended their well wishes, but more importantly their personal views, input, and suggestions. All the best to all of you mkZ owners. Btw, As a footnote to this saga, particularly for those who had suggested contacting Lincoln concierge for possible reimbursement of my out of pocket expenses. I'm sorry to say, that request has been flatly rejected. : ( Edited July 26, 2017 by easyrider Quote Link to comment Share on other sites More sharing options...
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