Search the Community

Hi guys, Brand new here. I looked around the site but didn't find any help on this topic. Been turning wrenches for almost 50 years. Wondering if anyone has removed a headliner from a '13-'16, small sunroof model? (Bought the car used. Light "Dune" colored headliner & filthy. Going to clean it out of car.) Need info on removing the dash top pads & defroster panel by the windshield, to remove the unpluged electrical connections for the headliner, up under the pass side dash. (I don't want to break any of the plastic tabs on these very expensive pieces, by removing them incorrectly) Thanks in advance!

I'm confused... I have a 2017 Lincoln MKZ Hybrid Black Label--Thoroughbred theme. Something that has confused me since I bought the car is why mine doesn't have the Alcantara (suede) headliner. I have suede in other parts of the car--certain trim pieces, floormats, sun visors, etc. But when it comes to the headliner, I only have suede on the pillars--then it stops. The headliner is a "plain" black cloth fabric, like on non​ Black Label MKZs. It's the only Black Label Lincoln I've ever seen without a full suede headliner. And I have seen Black Label MKZs, MKCs, MKXs, and Continentals of various years. I stopped by one dealer for a carwash, and he, too, found it strange--so told me to contact Lincoln Concierge, as it might be a mistake. So concierge connected me back to my original sales person, sales manager, service manager, and my window sticker. My sticker says "Alcantara Headliner." Then we walked across the lot to another vehicle which was nearly IDENTICAL to mine inside and out--the only difference was mine is a hybrid. Now this vehicle had a complete suede headliner. Its window sticker reads "Alcantara Wrapped Headliner." The service manager said "Alcantara Headliner" and "Alcantara Wrapped Headliner" must mean two different things. But ever since Lincoln began the Black Label program, that was one of the features...that all Black Label trim vehicles would include upgraded, higher quality leather, higher quality woods, and full suede headliners. So I'm confused... I was traveling this weekend and stopped by another Lincoln dealer for a free wash. A salesperson there told me that sometimes companies make production changes in the middle of a cycle, and this could be the case. I did order my car the very first week that the order banks became available (that first full week of April 2016). So now, I'm feeling like I got shortchanged. It might seem like a small detail--but if you've been in an MKZ with a cloth headliner and then sit inside one with a full suede headliner, there's a world of difference. It does a whole lot more to make the car feel more upscale/premium/luxurious. I want what the other Black Label customers are getting. So I'm about to call Lincoln Concierge again to have them investigate further--to see if there really is a difference between "Alcantara" and "Alcantara Wrapped" when it comes to headliners. Did they make a mistake in production at the factory? I want this suede headliner, either way--even if I have to pay extra. Anyone else drive a Black Label Lincoln that DOESN'T have a suede headliner? I'm curious to know if I'm alone with this problem. Thanks...