william

I don't like the design at all it looks to much like the Bentley Mulsanne. The headlights remind me of the new Acura lights. I think they should have used the same design language from the mkz. Love that the continental name is back.

I am happy to say they did a grat job on the areas that need to repaired and replaced the trim they dented and scratched. They also dented another piece of trim, but I will get that replaced on my own at another dealer because the rubber molding is coming apart which should be a warranty issue. I love my car the more I drive it and recommend someone looking for a new car to drive one. On another note, the design of the new continental is truly awful. What are they thinking?

The dealer has really stepped up. They are going to make all the repairs and replace the damaged trim. I will update when I get the car back.

I think that I must have unrealistic expectations, but I believe in exceptional customer service. Maybe Lincoln as a brand should evaluate their dealer network. Hire staff exclusively for Lincoln customers. Let's be very honest Ford is a brand like Honda, Toyota and Chevrolet sold in volume. Very little time building a report with customers just make the sale. That mentality is carried over to the service department. Maybe hire from the outside former employees from other highline automakers. As for the cars I love the MKZ it's just so sad that great cars but poor focus on customer service will kill the brand.

Well since both dealers close to me are Lincoln and Ford dealers I don't have much choice. After the free services are over I'll just take it to Acura for service since that's who I will be trading it in with. Last Lincoln for me.

I heard from the dealer today. First from the service manager who told me when he received the call from Lincoln it was the first time they heard I wasn't happy...BS. I told my service advisor multiple times. Then from the paint department manager, who was shocked I wasn't happy. He told me I should have called him before writing a bad review, actually sounded annoyed that he had to make the call. He wants me to schedule a time bring it in so we can go over the problems and correct them. It was funny he kept saying they were a premiere body shop, all I could say is not this time. We will see how this turns out.

I have contacted Lincoln care they're starting it ticket on it I hopefully I'll be able to get everything corrected. If not I will just get it repainted again then take it to Acura for all the service. As for warranty issues and recalls there is another dealer 45 minutes away I could try.

I'm very torn at this point. I love my 2014 MKZ one of the best cars I have ever owned, it's just the dealer here. I don't know if its just they don't train them or if they just don't care. I took my car in the first part of December. Simple things to be fixed strange transmission issue hard to determine what would cause that so I don't hold them responsible. Odd odor coming from the AC unit when air comes on, they did a treatment which now the musty odor is back, now for the real problem. I paid them to paint two doors that had some damage from a previous owner. What I got is a car completely covered with overspray, damage to trim pieces, and a line right through the clear coat, obviously they didn't paint the entire door, they taped across the bottom leaving a noticable line. The dealer has acknowledge the the issue but does nothing. Now on my last visit told me it needed an alignment. I don't trust them so I took it to my old Acura dealer who started to complete the alignment and found it was spot on. How can I trust them. I wish at this point I had bought another Acura they know how to treat customers.

well I got my car back today. First, they were not able duplicate the problem. I also had the door repainted because of a overspray from the other dealer trying to fix a scratch they caused. Since was raining and cloudy Ill hold off on my comments on the job until I can see it. As for dealer experience it was by far the worst I have ever had to deal with. The service actually backed a car into another one and scraped the door. They parked my freshly painted car between 2 Ford F pickups so I had to squeze to get in. I will take it to Acura for service. They actually respect their customers.

Well,so far not so good. Granted the Lincoln service advisor was out so I had to deal with a Ford advisor. They weren't able to duplicate the shifting error so they are going to keep it overnight and re-test. As for the odor from the AC they have a "procedure" they will perform which will clear it up. I told him about the tsb and he said mine didn't qualify. Its strange the smell is only when the AC is on not the heat. The loaner car is 3 years old with 47k miles and absolutely beat all to hell and filthy. Acura gives you a 1 year or less old car. We will see what they tell me tomorrow.

I was looking at the new mustang and all I could think about was what if it had the new mkz body panels and up graded interior, I would buy it in a second.

I have it scheduled for next Friday. It seems the transmission tech is out on vacation. This will be the true test of the service experience.

I have had a few times when the transmission shift really hard. Another time it acts like it's in neutral and only revs the engine, then finds a gear. Doesn't sound good does it, bad transmission?

I finally was able to drive mine at night. I live in a rural area with twisty hilly roads all 2 lane. This time of year we call it deer dogging. The lights are amazing, the abiiity to see around a curve takes away some of the white knuckle driving and bright oh my I just thought HID lights were the best. Hands down the best feature.

I use only Meguiar's products as well, from inspecting the wheels I didn't detect any clear coating on the wheels. They look like highly polished aluminum. These are the 18 spoke without the painted pockets. I'm not wild about the Pirelli tires.