DAREAL1

So I also have a 2019 MKZ 2.0 T AWD RESERVE ll… In feb my check engine light came on I had it tested and misfire cylinder 2 came up as the issue was told I needed to replace the spark plugs but instead I took it to the dealership since it’s still under warranty. After testing the SM called me and told me the long block and all it’s components had to be replaced due to coolant intrusion but wasn’t really told what caused this to happen since the vehicle only had 34000 mostly highway miles at the time…I got my vehicle back and it appeared to be fine then at 39000 and 3 months later in May the car started shaking while idling and even worse if my a/c is on. I took it in to the dealership again and was told that my motor mounts were bad and all 3 mounts had to be replaced but these parts were on back order and I was told I could take my vehicle and come back when the parts arrived. They told me it wasn’t an issue to continue to use my vehicle with bad mounts. It’s been 3 months and another 3000 miles and still no call from the dealership. Today I finally took it in to a different dealership so I’m waiting on there diagnostics results and will update when I hear back…