Apparently, I've been banned from bringing my car in for service at my local dealer. I had been working with the Concierge to get a long-standing problem with a piece of pano roof trim resolved. She arranged for me to bring it to Chambers Lincoln, which I did. They seemed to do a good job on the repair, about a month ago, until last week when one of the corners lifted up in the 90-degree heat. I brought it back to Chambers who basically told me to get lost because Lincoln had never paid them for the repair. I called the Concierge, who called them and told me they said they wanted nothing to do with me or my car!! And yes, there was some payment issue between them and Lincoln. Never had this happen in 60 years of car ownership. I am stunned.
The Concierge connected me with the SA at Sentry and I will bring it in for them to assess.