already called Concierge.........they were useless
they transferred me to someone else & said that Ford offered no support for technical problems
they stated that the only way I can get the update now is to purchase
I asked why I should purchase a "free" update
Her answer was you are purchasing the usb stick, the download is free
I again told her, since it was their screwup they should send me the usb stick & download free
She declined
what a joke to spend that much for an automobile & have no support
I didn't even get the confirmation email, which supposedly would have let me try to download again