It is terrible that you are having all these problems. I have a 2014 MKZ Hybrid and my problems are barley worth mentioning. It seems like you got a raw deal but I still believe that this is a great vehicle. I bought the top trim package with the regular moon roof. The only options I skipped were the technology package, the panoramic roof, the inflatable seatbelts and the rear sunscreen. My only regret is that I probably should have gone for the technology package. Anyhow, I am 45 years old and have owned 3 Lincolns (including this one) and 4 Cadillacs. This is by far the best car I have ever owned. The build quality, ride quality and overall level of excellence is without a doubt the best I have ever experienced. I hope that you are able to work the bugs out and keep your MKZ because when all thing fall into place, it is truly a remarkable vehicle.