My interactions with the service dept have been good, with one exception: the return of my car. Maybe they're out-of-practice because of the valet pick-up/drop-off, but twice I've witnessed/experienced unnecessary delays in getting cars back.
The lady in front of my was visibly irritated when she was told her car hasn't been washed yet and she'd have to wait for it to be brought around. She asked if she could just go find it, but was told no. I wasn't in a hurry, but I had to wait as well. When I get my car, it was double-parked away a few rows away, was dripping wet, and a trip to a real carwash immediately after the dealer "wetting" wasn't a waste of time.
Is this standard practice as Linc dealerships? It seems like washing (and drying) the cars before or after they're serviced would be a better strategy and easy fix. If it rains or snows after the car is done, it really won't matter.