My acquaintance's Nautilus was rear-ended last July and nearly totalled, and after repairs were completed the center touchscreen went dead, so it's back in the shop (the white MKZ is her service loaner).
The dealer service rep told her the warranty on the touchscreen was voided by the crash. Needless to say she is pissed and is escalating the issue. Has anyone ever heard of this? I'm not sure who did the crash repair.