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Tucker

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Posts posted by Tucker

    New from Palm Coast

    in Welcome

    Posted

    OK.....let me see if I can keep this as brief as possible as the list is 4 pages long. The car has the 2.0 ecoboast (non-hybrid) with the 102A equipment package and technology package and moonroof

     

    Purchased the car and delivered in mid Aug 2013

     

    In the first two weeks of ownership I had these unwarranted warnings “Collision Warning Not Available”; “Front Camera Low Visibility” and “Stability Control”, leaving the dealership after repairs, the cover of the passenger side mirror just fell off and was damaged

     

    Returning to dealer to have new mirror housing installed on 9/3/13 "Check adaptive headlights" warning came up, dealer told me they (engineering) knew of the problem but did not have a solution right now (they had the car for 1 week trying to clear issue). I picked up the car on 9/10 and went to dinner. After dinner, leaving my parking spot, the back up alarms came up (expected) but then would not shut off even after pulling away. Tried turning car off and restarting but the beeping continued until I got home and backed into my garage,. That seemed to trigger the software and it stopped when I put the car in park. "Collision Warning also came on during drive home with nothing in front of me.

     

    The following morning pulled out of the garage and sat in driveway in park and all of a sudden the "vehicle approaching from the right" - No vehicles or anything else there (open lot to my right). Delivered car back to service and they kept it another week.

     

    On 9/30/13 another warning that "Adaptive Cruise Control not available" Cleared itself next time I started the car.

     

    10/1 noticed passenger window "One Touch Up" feature not working, also driver side not working

     

    10/10 Repeat of the adaptive speed control problem and window not working again, now rear windows also not working with one-touch from driver position

     

    10/15 Adaptive speed control not available 2x (worked inbetween)

     

    10/16 Right side mirror housing loose again (saved it from damage (bad clip)

     

    10/20 Adaptive speed control not available again

     

    10/25 Repeat of Adaptive speed control both front and rear windows on passenger side not working with one-touch

     

    11/27 Adaptive speed control continues to be "Not Available 3-4 week, window continue to be intermitant with one-touch, not getting sqeaks from truck lid and driver seat belt at pillar connection

     

    1/16/14 returned for service of squeaks , adaptive speed control and window issues again, adaptive headlamp issue and 1st oil change. I also had recently been working with SYNC over the phone about setting up the WiFi hotspot feature and the told me to go to the dealer as I cannot not activate and smartphone was on the approved list

     

    1/30/14 Returned to dealer as they were having an "IT specialist" coming in to see what the WiFi issue was. He was able to connect in my car with his phone. They then brought out another 2013 MKZ and then my phone worked in that car but not in mine. Back to Lincoln/Ford engineering

     

    Feb 2014 dealer reinstalled SYNC patch that was previously done to help solve issue to eliminate a download corruption possibility - no change

     

    emailed dealer ship in March and April as to status - no response

     

    Called dealership in April and May as to updates - nothing new

     

    6/30/14 Sent email via SYNC online to Lincoln Corporate asking them when I could expect a resolution as this is going on for months.

     

    They assigned a special case number and car was set for service of the WiFi and other issues on 7/7

     

    7/11 - called to pick up car and found main display blanked out after about 60 seconds while trying to set up the vehicle.- left vehicle at dealer

     

    7/14 - Corp[orate called me to ask if I was happy with the repairs. They were embarrassed to learn that I never left the dealership with my vehicle.

     

    7/16 returned to pick up vehicle and found AC now was not functioning and only blowing heat

     

    7/18 Corporate informed me they were going to do a good faith review of service history, they also extended warranty to 6 years/100 miles

     

    7/21 Mailed start of lemon law claim for electrical/computer issues

     

    7/22 Picked up car and WiFi hotspot now functioning, still getting false Collision warnings

     

    7/23 False collision warnings continue, squeak in seat belt continue, front storage bin now will not open unless forced, back up alarm warning got stuck again beeping all the way home.

     

    8/5 Started vehicle at 2:30 PM and outside temperature was -40F so AC refused to come on even though actual outside temp was about 85F. After about 20 minutes the outside temp indicator climbed up to a point I could turn on the AC

     

    8/6 Was leaving home at 5:20AM for work and AC was now set to an interior temp of 00F and I could not adjust it to a normal range. Tried restarting car, no change - Cleared itself later that day

     

    8/9 When I started the car, the start up limps and chimes kept repeating themselves even though the car was running fine and continued to do so after selecting drive. Restarted vehicle to clear

     

    8/12 dropped off vehicle for service appointment and was told no loaner available but they would call when they had one. False collision warning, seat belt squeak continues

    Never heard back from them on loaner (this was the service manager)

     

    Vehicle is set for a final repair under lemon law here in Florida on 8/28, if not repaired, I will be asking for restitution under the law.

     

    And they had the nerve to ask me for a good rating in their surveys

     

    This is my first Lincoln but not my first Ford nor is it my first luxury sedan (former BMW and Lexus owner)

     

    The funny thing is that I really liked the car but am seriously disappointed with the QC and the continual problems and false warnings.

     

    Rant done

    Wow that is crazy and I also love Star Wars

    I am back

    in Welcome

    Posted

    Hi everyone been gone a little while had some family issues but I am back and happy to say that I still love my MKZ and I am looking to buy one for my wife

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