I had a major problem with getting the Lincoln Way App to work when I first got the car. I called customer service 844-324-2351 and they worked some magic and got it to work perfectly. But, they also cautioned me that Sync 2.0 needs to be updated or else it will have problems from time to time. I haven't been able to update the software through Wi-Fi and don't have the time to do the thumbdrive update. For now, it's working fine though.
Yes Lincoln's customer service has been very helpful in the past -- nice to have that resource.
I'm sure u meant Sync 2.2 above and it's nice to know Lincoln and Ford have finally sorted v2.3. As of 2 weeks ago Lincoln explained that it was only dowloadable to pc and subsequently to a thumbdrive and NOT thru Wifi at that time.
Wifi in my area is iffy at best so I've loaded the update now on a thumbdrive ready for install when i get a chance to drive for 30-40 minutes.
Hoping is solves a lot of the sporadic issues we're having with functions --- the Lincoln Way App functions seem to have a mind of their own and are not reliable........
Also have an Escape with same issues (Ford Pass) and awaiting the same update.
Edited by colinsz, 11 February 2018 - 09:23 PM.