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Lincoln Way App not functioning


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19 replies to this topic

#1 colinsz

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Posted 02 August 2017 - 05:00 PM

Anyone else having issues with their Lincoln Way app on their smartphone?

Up until recently it worked just fine.....now I log into it and no car info and no account info either. It does welcome me personally tho. 

 

I have tried "adding new vehicle"  and reentering my VIN which it will not accept.

 

The Ford Pass app for my Escape does work.

 

Any ideas?

 

TIA

 

C.







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#2 ronracer

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Posted 02 August 2017 - 05:14 PM

Just tried locking car with app.

Got message "warning vehicle failed to lock.

Worked fine yesterday.

 

Ron



#3 ronracer

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Posted 02 August 2017 - 05:17 PM

Just tried again.

Worked fine.

 

Ron



#4 colinsz

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Posted 02 August 2017 - 08:24 PM

yep Ron that happens occasionally when you're out of range of wifi -- happened to me many times but this is diff.  When I log into Lincoln Way there is no car or account info looks like I'm not registered any more altho they do welcome me by name. strange.

C.



#5 brucelinc

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Posted 03 August 2017 - 08:38 AM

yep Ron that happens occasionally when you're out of range of wifi -- happened to me many times but this is diff.  When I log into Lincoln Way there is no car or account info looks like I'm not registered any more altho they do welcome me by name. strange.

C.

 

If you are using the data on your phone when wifi is unavailable, it should work fine, shouldn't it?  I have used mine when there is no wifi.   By the way, does the key fob need to be close by for the app to work?    



#6 colinsz

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Posted 03 August 2017 - 12:00 PM

when mine doesn't work the phone says no wifi available ........ doesn't the phone communicate with the car's modem thru wifi? That's the way I understood it.

 

Anyhow up to now the key did not have to be close for the app to work......and where is all the registration info gone that was loaded into the app initially for it to work?


Edited by colinsz, 03 August 2017 - 12:03 PM.


#7 brucelinc

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Posted 04 August 2017 - 08:51 AM

when mine doesn't work the phone says no wifi available ........ doesn't the phone communicate with the car's modem thru wifi? That's the way I understood it.

 

Anyhow up to now the key did not have to be close for the app to work......and where is all the registration info gone that was loaded into the app initially for it to work?

 

If there is no wifi available, you need to have your phone data turned on.    Other than in my home, I am seldom in an area where I would have wifi when I want to use the Lincoln Way start feature.  For example, we were recently hiking in a very rural state park.  About 5 minutes before we got back to the car, I started it with the Lincoln Way app so the A/C would be nice and cool when we got in.   There was no wifi anywhere close.



#8 colinsz

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Posted 04 August 2017 - 09:36 AM

If there is no wifi available, you need to have your phone data turned on.    Other than in my home, I am seldom in an area where I would have wifi when I want to use the Lincoln Way start feature.  For example, we were recently hiking in a very rural state park.  About 5 minutes before we got back to the car, I started it with the Lincoln Way app so the A/C would be nice and cool when we got in.   There was no wifi anywhere close.

Ok thanks -- now I understand it a little better.

 

I'm gong to call the dealer to see what he can do to get it re-initiated for me.

tnx for the insight.

c.



#9 colinsz

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Posted 04 August 2017 - 12:30 PM

.........so called Ford spoke to a Lincoln Concierge who helped clear the account and re-enter car and personal info, then via in car display re-authorized communication with smart phone and we're back in business.

 

Strangely I could not enter my VIN to the account -- Lincoln had to do that.

 

Lincoln could not shed any light as to why the car info was erased.

 

C.



#10 dwonder

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Posted 06 August 2017 - 08:45 AM

They updated 7-24-17. About 2 weeks before mine was acting up. It didn't show my cars picture when I opened the app, which I liked seeing I could still use it remotely and schedule remote starts but it always gave that fetched vehicle error and I couldnt edit any info. After the update it was back to working flawlessly :-)

PS: still wishing they will add a fingerprint log in like they said they did for the update before this last one but it wasn't there. Would be another perk for my BlackBerry KEYone ;-)

Edited by dwonder, 06 August 2017 - 08:48 AM.


#11 colinsz

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Posted 06 August 2017 - 05:51 PM

maybe the update on the app messed things up. Anyway working ok now.



#12 Skg89

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Posted 22 October 2017 - 08:06 PM

Make sure that your phone visibility is turned on.

#13 Wlangle1

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Posted 16 November 2017 - 09:30 PM

I had this issue. The embedded modem required a firmware update

#14 houtex

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Posted 18 January 2018 - 08:53 PM

My start engine doesn’t always work. Not sure why. It will try for a couple of minutes and then fail.
I have to play around with it some more see if I can figure a pattern. It seems
to work fine when I’m at home

#15 brucelinc

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Posted 19 January 2018 - 10:26 AM

My start engine doesn’t always work. Not sure why. It will try for a couple of minutes and then fail.
I have to play around with it some more see if I can figure a pattern. It seems
to work fine when I’m at home

 

Could it be that you are not holding your finger on the start icon long enough? 



#16 colinsz

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Posted 31 January 2018 - 03:37 PM

Now that the Sync software v2.3 is available it may solve some of these issues were having.

 

It only available to download to thumbdrive at present not thru wifi yet. Next time I out for half hour i will install and see.

 

C.


Edited by colinsz, 31 January 2018 - 03:39 PM.


#17 mikelev

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Posted 11 February 2018 - 07:48 PM

I had a major problem with getting the Lincoln Way App to work when I first got the car. I called customer service 844-324-2351 and they worked some magic and got it to work perfectly. But, they also cautioned me that Sync 2.0 needs to be updated or else it will have problems from time to time. I haven't been able to update the software through Wi-Fi and don't have the time to do the thumbdrive update. For now, it's working fine though.


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#18 colinsz

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Posted 11 February 2018 - 09:18 PM

I had a major problem with getting the Lincoln Way App to work when I first got the car. I called customer service 844-324-2351 and they worked some magic and got it to work perfectly. But, they also cautioned me that Sync 2.0 needs to be updated or else it will have problems from time to time. I haven't been able to update the software through Wi-Fi and don't have the time to do the thumbdrive update. For now, it's working fine though.

Yes Lincoln's customer service has been very helpful in the past -- nice to have that resource.

 

I'm sure u meant Sync 2.2 above and it's nice to know Lincoln and Ford have finally sorted v2.3.  As of 2 weeks ago  Lincoln explained that it was only dowloadable to pc and subsequently to  a thumbdrive and NOT thru Wifi at that time.

 

Wifi in my area is iffy at best so I've loaded the update now on a thumbdrive ready for install when i get a chance to drive for 30-40 minutes.

 

Hoping is solves a lot of the sporadic issues we're having with functions --- the Lincoln Way App functions seem to have a mind of their own and are not reliable........

 

Also have an Escape with same issues (Ford Pass) and awaiting the same update.

 

Cheers.


Edited by colinsz, 11 February 2018 - 09:23 PM.

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#19 mikelev

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Posted 12 February 2018 - 10:30 PM

I'm sure u meant Sync 2.2 above and it's nice to know Lincoln and Ford have finally sorted v2.3.

Actually, Colinsz, my console shows that the Sync version installed in my Lincoln MKZ is v2.0...perhaps that's why the customer service agent cautioned me that the upgrade is so important. I'm several versions behind I suppose!!!


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#20 colinsz

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Posted 12 February 2018 - 11:30 PM

Actually, Colinsz, my console shows that the Sync version installed in my Lincoln MKZ is v2.0...perhaps that's why the customer service agent cautioned me that the upgrade is so important. I'm several versions behind I suppose!!!

My bad -- apologies.......Ford must have loaded v2.0 into some z's early on in the model year.

 

Good that it is working ok for now. Should be more reliable with the update if only we can get that done.

 

Colin.


Edited by colinsz, 12 February 2018 - 11:32 PM.

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