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Lincoln Way app stopped working...


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8 replies to this topic

#1 newlinux

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Posted 01 April 2017 - 09:09 AM

I haven't used the app too much, but I did use it successfully for a while. Over the last month the app has not been able to remotely do anything with the car. It no longer updates gas level, remotely lock or unlock car - doesn't even display updated mileage or oil levels anymore. It gives me a failure message when I try to unlock or lock. I've logged out and logged in, uninstalled and reinstalled the app. No change. Any ideas? Anyone else having this problem? This is on a 2017 MKZ...







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#2 Zalvern

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Posted 01 April 2017 - 12:57 PM

The Telematics module (TCU) might need a reset. I had similar issues before, and a reset help fixed everything.

 

If you go under your network information (shows things like latest Sync 3 version) etc. does the modem's number appear? If it is blank, then it somehow got "disabled".

 

You can take it to the dealership, but FORScan is able to help reset it if you have a scantool device that accesses HS/MS-Canbus networks.


Edited by Zalvern, 01 April 2017 - 01:01 PM.


#3 schteve

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Posted 02 April 2017 - 12:18 AM

I actually contacted Lincoln on this on Friday (my app stopped working) there is an onboard modem update for the pcu and it's a hard download(dealer only).

Mine would not do anything from the app could start/lock/etc.

Figure I will get it taken in and get the modem update and the audio control module update (chime/battery issue) done

#4 schteve

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Posted 03 April 2017 - 04:08 PM

So my car is at the dealer for the updates both PCU (modem) and ACU (chime/battery). When dropped off my service advisor let me know that the reflash has been very hit and miss and many times they end up replacing the modem.

Will advise when complete

#5 schteve

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Posted 04 April 2017 - 09:39 PM

Car returned today - Lincoln way app is now working properly!

The acm update was also done - so far no "dashboard" chime, only the full speaker chime

#6 newlinux

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Posted 18 April 2017 - 02:51 PM

The Telematics module (TCU) might need a reset. I had similar issues before, and a reset help fixed everything.

 

If you go under your network information (shows things like latest Sync 3 version) etc. does the modem's number appear? If it is blank, then it somehow got "disabled".

 

You can take it to the dealership, but FORScan is able to help reset it if you have a scantool device that accesses HS/MS-Canbus networks.

The modem number is indeed blank. I'll have the dealer fix it soon... 



#7 newlinux

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Posted 28 April 2017 - 12:27 PM

Dealer reset the TCU and all works now. Thanks.



#8 Zalvern

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Posted 28 April 2017 - 12:39 PM

Awesome! I have had that happen but only once, and since I reset it I have not had issues since then.

 

Like schteve, I have had the ACM and PCM (I think that is what he meant? Not the TCU) updated as well. Getting the DDM (Driver's Door Module) is also ideal as it had an SSM issue out as well on possible battery drain.

 

Known electronic gremlins have been annihilated now so far.



#9 newlinux

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Posted 07 June 2017 - 03:04 PM

Well, this stopped working for me again.... Time to contact the dealer








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