Multitask Posted May 3, 2021 Looks like this is available for the 2020.... can't say more than that... I will install later... Share this post Link to post Share on other sites
Multitask Posted May 3, 2021 It's installed... I will see if I can find what is new. more than likely they will just say 'bug fixes' 😎 Share this post Link to post Share on other sites
scn101 Posted May 4, 2021 Thanks for this information. I just logged in and the update is also available for 2019 vehicles as well: Your SYNC system will be updated to SYNC3 v3.4.21020 Share this post Link to post Share on other sites
scn101 Posted May 5, 2021 I updated Sync successfully but when I go back to the Lincoln website to upload the XML file as per the "Step 3 confirm update" instructions I'm greeted with the following error. I've tried with both Firefox and Chrome so I fairly certain the issue is with the Lincoln website. Upload failed. Please try again later. Share this post Link to post Share on other sites
bbf2530 Posted May 5, 2021 33 minutes ago, scn101 said: I updated Sync successfully but when I go back to the Lincoln website to upload the XML file as per the "Step 3 confirm update" instructions I'm greeted with the following error. I've tried with both Firefox and Chrome so I fairly certain the issue is with the Lincoln website. Upload failed. Please try again later. Hi scn. If your MKZ's SYNC system settings show your current version is updated to v3.4.20210, and the XML file was on your USB, then it most likely is a problem with the Lincoln SYNC 3 update site. So try again later. If you keep having issues, call the Lincoln SYNC 3 service number listed on the site, or call Lincoln Concierge. Let us know how you make out and good luck. 1 Robert Iggy Cerami reacted to this Share this post Link to post Share on other sites
Multitask Posted May 5, 2021 Personally, I stopped doing that. When it allows me to send it, it does not update their system. and of course sometimes it just does not allow me to send it... so I stopped doing it... your system will still work regardless. The only thing that I see is that it just will not tell you there is an update, unless you go to the site and ask. 😎 1 Robert Iggy Cerami reacted to this Share this post Link to post Share on other sites
bnewt Posted June 29, 2021 does this update include the maps to 20 version? Share this post Link to post Share on other sites
Multitask Posted June 30, 2021 4 hours ago, bnewt said: does this update include the maps to 20 version? It never does, so no Share this post Link to post Share on other sites
bnewt Posted July 1, 2021 oh, just have to download that too Share this post Link to post Share on other sites
Multitask Posted July 1, 2021 I did the 3.4 update via USB, and the Maps to 2.20 via my phones hotspot.... unlimited data , so that part was not a big deal... took a few days to complete it Share this post Link to post Share on other sites
bnewt Posted July 4, 2021 Tried to download the map update Could download instructions and license but not the map files What should I do Share this post Link to post Share on other sites
bbf2530 Posted July 4, 2021 1 hour ago, bnewt said: Tried to download the map update Could download instructions and license but not the map files What should I do Hi bnewt. More details/information might help. What exactly occurred? Any error messages? Were you doing this on a Mac or PC? If using a Mac, try using a PC, if you have the availability. Some owners have had issues trying to download with Macs, but were successful with PC's. Of course we can not know exactly what happened in your case, but these issues often come down to some minor user error. Get back to us with more information and good luck.. Share this post Link to post Share on other sites
Multitask Posted July 4, 2021 I've been able to do it no problem... and I'm using a Mac Share this post Link to post Share on other sites
bnewt Posted July 4, 2021 When I clicked on the map file to download, nothing happened When I clicked on the instructions and license files, igot a popup box saying ig was down loading Share this post Link to post Share on other sites
Multitask Posted July 4, 2021 3 hours ago, bnewt said: When I clicked on the map file to download, nothing happened When I clicked on the instructions and license files, igot a popup box saying ig was down loading What browser, OS, and page you are looking at? Share this post Link to post Share on other sites
bbf2530 Posted July 5, 2021 (edited) 9 hours ago, Multitask said: I've been able to do it no problem... and I'm using a Mac That is great for you. However, it does not help "bnewt'. So, to repeat..."Some owners have had issues trying to download with Macs, but were successful with PC's." The fact that you had no problem does not change the fact that "Some owners have had issues trying to download with Macs, but were successful with PC's." Edited July 5, 2021 by bbf2530 Share this post Link to post Share on other sites
bbf2530 Posted July 5, 2021 8 hours ago, bnewt said: When I clicked on the map file to download, nothing happened When I clicked on the instructions and license files, igot a popup box saying ig was down loading Hi bnewt. Again, Mac or PC? If you did everything correctly, then it is possible there is a problem/glitch with the NAV maps website. Your best bet may be to contact Lincoln Concierge and/or NAV maps tech support. Let us know how you make out and good luck. Share this post Link to post Share on other sites
bnewt Posted July 5, 2021 (edited) I am running windows 7, & Fire Fox. this is the site that I used syncnavigation.com as I stated, clicking on the map file did nothing the instructions & license worked properly Would anyone have the NAV map phone number? Edited July 5, 2021 by bnewt Share this post Link to post Share on other sites
bbf2530 Posted July 5, 2021 (edited) 5 hours ago, bnewt said: I am running windows 7, & Fire Fox. this is the site that I used syncnavigation.com as I stated, clicking on the map file did nothing the instructions & license worked properly Would anyone have the NAV map phone number? Hi bnewt. Okay, so the Mac/PC subject is a moot point. And using Windows 7 and/or Firefox is not usually an issue. However, that is the wrong website for Lincoln vehicle SYNC 3 NAV updates. Try this one: https://syncnavigation.com/lincoln/home If you still cannot download the update properly, call Lincoln Concierge. Keep us updated add good luck. Edited July 5, 2021 by bbf2530 Share this post Link to post Share on other sites
Multitask Posted July 5, 2021 (edited) 7 hours ago, bnewt said: I am running windows 7, & Fire Fox. this is the site that I used syncnavigation.com as I stated, clicking on the map file did nothing the instructions & license worked properly Would anyone have the NAV map phone number? when it asks for the VIN make sure you are using the Vin for the unit (if it is different and has been replaced) and the other code is the one you have to scroll down the screen to see, ESN. when you are at that page, I will assume you get the active button to download the file(s) , if it is not active, double check your entries... OR, try another browser (Chrome, 2nd gen EDGE (that one is using the Chromium engine). although as was said, Firefox should work... as far as the concierge # that is listed on the Lincoln app, and on the lincoln page when you have logged in. Edited July 5, 2021 by Multitask Share this post Link to post Share on other sites
Multitask Posted July 8, 2021 I saw on another page, so I looked. there is a new update to get SYNC3 v3.4.21098 as usual, this is for those units that have 3.4, if you have 3.3 you have to update to 3.4, 3.0 will not go to this. 1 Robert Iggy Cerami reacted to this Share this post Link to post Share on other sites
bnewt Posted July 9, 2021 On 7/5/2021 at 11:06 AM, bbf2530 said: Hi bnewt. Okay, so the Mac/PC subject is a moot point. And using Windows 7 and/or Firefox is not usually an issue. However, that is the wrong website for Lincoln vehicle SYNC 3 NAV updates. Try this one: https://syncnavigation.com/lincoln/home If you still cannot download the update properly, call Lincoln Concierge. Keep us updated add good luck. already called Concierge.........they were useless they transferred me to someone else & said that Ford offered no support for technical problems they stated that the only way I can get the update now is to purchase I asked why I should purchase a "free" update Her answer was you are purchasing the usb stick, the download is free I again told her, since it was their screwup they should send me the usb stick & download free She declined what a joke to spend that much for an automobile & have no support I didn't even get the confirmation email, which supposedly would have let me try to download again Share this post Link to post Share on other sites
bbf2530 Posted July 9, 2021 1 hour ago, bnewt said: already called Concierge.........they were useless they transferred me to someone else & said that Ford offered no support for technical problems they stated that the only way I can get the update now is to purchase I asked why I should purchase a "free" update Her answer was you are purchasing the usb stick, the download is free I again told her, since it was their screwup they should send me the usb stick & download free She declined what a joke to spend that much for an automobile & have no support I didn't even get the confirmation email, which supposedly would have let me try to download again Hi bnewt. Quick question: What version of NAV maps is listed on your SYNC screen ("About SYNC") in your MKZ? Sorry I can not offer you more help here. Not sure why you could not download the actual NAV maps file to your PC. This is the first time I have ever heard of this issue. The usual issues/problems have more to do with an error being made while trying to copy the files over to the USB stick, or owners pulling the USB flash drive before the update is complete etc. Did you ask to speak to a "Supervisor" or otherwise ask to have your complaint escalated to the next level of support? Escalating the complaint will often get you further than only speaking to the first level of customer support. Keep us updated and good luck. Share this post Link to post Share on other sites
Multitask Posted July 10, 2021 Yea, I'd be interested what your car is at too... 19 or 18, latest is 20 it is a huge file(s). so maybe it's just takeing longer than you want it to? Share this post Link to post Share on other sites
bbf2530 Posted July 10, 2021 (edited) On 7/9/2021 at 4:40 PM, bnewt said: already called Concierge.........they were useless they transferred me to someone else & said that Ford offered no support for technical problems they stated that the only way I can get the update now is to purchase I asked why I should purchase a "free" update Her answer was you are purchasing the usb stick, the download is free I again told her, since it was their screwup they should send me the usb stick & download free She declined what a joke to spend that much for an automobile & have no support I didn't even get the confirmation email, which supposedly would have let me try to download again Hi bnewt. Another option to ponder: If another member of the Lincoln MKZ Forum here...or perhaps a member from another forum you've posted on...can provide the ZIP file for the latest SYNC v3.4.21098 SYNC 3.4 NAV Maps update file to you. Then you would be able to follow the instructions to unzip and copy the files to a USB drive and use your license file to install the new update. For simplicity sake, it would be better if it is a copy of the ZIP file that was freshly downloaded to their computer, as opposed to a copy of the files from a USB drive that someone already used to install in a vehicle. You would not be pirating/hacking/doing anything wrong, or breaking any license/trademark laws, since your vehicle is entitled to the update. I would give it to you if I could, but my 2018 MKZ is SYNC v3.0, not v3.4. So the latest SYNC 3.0 NAV maps file has not been released yet, and I also am not sure if the NAV map files for v3.0 and v3.4 are the same/interchangeable. Again, just a thought on how to resolve this for you. Good luck. EDITED - To correct my "SYNC v3.4.21098" versus "SYNC v3.4 NAV maps update" error. Edited July 10, 2021 by bbf2530 Share this post Link to post Share on other sites
