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So I gassed up earlier today in my 2014 MKZH and about 10 miles later the car was bucking, and the check engine light is blinking. Stopped at an AutoZone and the diagnostic showed all 4 cylinders misfiring. The strange thing is it took about 15 minutes to fill the tank. I think I got some bad gas.

 

So now what do I do to get rid of it and change the filters? Does the gas station have any liability for the repairs? Never experienced this before.

 

Heeeeeelp?😠

Edited by R2D2

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5 hours ago, R2D2 said:

So I gassed up earlier today in my 2014 MKZH and about 10 miles later the car was bucking, and the check engine light is blinking. Stopped at an AutoZone and the diagnostic showed all 4 cylinders misfiring. The strange thing is it took about 15 minutes to fill the tank. I think I got so bad gas.

 

So now what do I do to get rid of it and change the filters? Does the gas station have any liability for the repairs? Never experienced this before.

 

Heeeeeelp?😠

 

Hi R2D2. Report it immediately (or at this point, ASAP) to the gas station manager/owner. Ask for the corporate number and contact them. See how the manager/owner and corporate react. Do they listen and try to help a customer, or do they attempt to shift blame and blow you off? Legally, the station is liable. However, proving it and having them do the right thing is the hard part. Start with the owner and corporate.  They should be getting more claims from other owners who were also affected, so see if you can find any information about that also.

 

If it is bad gas, the only way I know of to get rid of it is to have the tank drained. That will likely entail having the tank dropped. The filter is in the tank with the fuel pump.

 

I'm sure you will get additional advice and help from our other forum members.

 

Start out there and let us know how things progress. Good luck.

Edited by bbf2530

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Thanks, will keep everyone updated

 

I did drop an email to Corporate (large retailer here in South) yesterday and will also contact by phone on today. Will be going down to station to talk to manager as well early today. 

 

I was afraid that this was going to get expensive and am super busy with the charity bike shop right now too. Damn

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I remember when I headed south in January, I did put high octane (91?) in the tank.  Whenever I did stop for pee or sleep (slpeep?), right after I would start on the road again, the car was doing the same thing until I got up to speed.  But, if I slowed down, it would start bucking again, as if choking for air.  When I got halfway down on the tank, I just put in regular unleaded and it never did it again.  That is when I found out these hybrids don't like the high octane gas.

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Manager of the station said that they were waiting on a filter service but no one else complained about problems, that was at 6am Monday. Dropped the car off at my service station and they could not believe how bad it sounded. They too are suspecting bad gas. Car will be drained Tuesday and tank dropped for the rest of the servicing to the fuel system.

Edited by R2D2

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You might want to ask the service station to document their findings as much as possible to prove that the gas was bad - if that is indeed the case. It could be used as evidence if you end up having to go to small claims court, or if corporate asks for proof.

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4 hours ago, Scott said:

You might want to ask the service station to document their findings as much as possible to prove that the gas was bad - if that is indeed the case. It could be used as evidence if you end up having to go to small claims court, or if corporate asks for proof.

This is one reason to pay for gas with a credit card and print out a receipt.  This is proof-positive that you purchased gas at the station in question.  Otherwise, you can't even prove that you bought gas there unless they check their security video for you.  IDK how likely that would be. That aside, there are many credit card cash-back or percentage off arrangements for gasoline purchases.

 

It sure sounds like a case of bad gas, but they seem to be pushing back on that.   We had a case around here recently in which the fuel delivery driver accidentally filled the station's regular gasoline storage tank with diesel fuel.  Obviously, there were multiple complaints and the company took responsibility.  We'll see what happens in this case.

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Yes I did pay with a cc and the corporate office has already verified that purchase. Stopped by the service station early afternoon yesterday and they showed me a glass of gas they pumped out of the tank. It was not clear sort of milky looking and when you swirled it around it was noticeable that there were two different type of fluid that would not mix. They took picture of that glass sitting next to another of "fresh" gas.

 

WOW, what a difference.

 

They will continue to work on the car today.

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OK.  Good going.  Sure sounds like water in the gas.  Does it look anything like this?

image.png.b60c72ba9f2799a1c7a938974dda62b1.png

 

 

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On 10/2/2019 at 3:19 AM, drolds1 said:

OK.  Good going.  Sure sounds like water in the gas.  Does it look anything like this?

image.png.b60c72ba9f2799a1c7a938974dda62b1.png

 

 

Exactly,

 

Got the car back but still running a little rough, I dropped a bottle of Heet dry gas in the fresh tank of gas, hopefully that clears the rest of the trapped water.

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22 hours ago, R2D2 said:

Exactly,

 

Got the car back but still running a little rough, I dropped a bottle of Heet dry gas in the fresh tank of gas, hopefully that clears the rest of the trapped water.

I use HEET in my other car since having a suspected water in gas incident a few years ago.  Seems to have done the trick.

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