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25,000 Mile MKZ Experience

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We purchased our 2015 MKZ 2.0 as a presumably well-cared for example from a conscientious dealer. You know the story: "23,000 miles. Ford rep-owned, clean CarFax, available service history, recalls completed."

However, here's a run-down of faults and cost-cutting moves since 2018 that make us wonder what nuisance will happen next.

1. Battery failure at 4 years or so.  OK, that's within range of normal life for these cars.

2. Battery failure #2. Traced to a broken/missing glove box actuator arm that allowed the glove box light to remain on. Someone botched the cabin air filter job. Repaired this myself.

3. Fuel filler door hinge failure.  It's an annoying job to get this out of the fender, but I did not want the dealer scratching the paint or losing fasteners. Ford uses a cheap plastic pin that walk itself out of the hinge. A cotter pin or some positive means of capturing the pin is required. BTW, gravity helps the pin fall out, so that makes two design-to-fail decisions with this component.

4. Inner fender liner quality. Ford uses a compressed fiber material that holds tons of dirt, dust, and moisture. When you remove the liner (to remove the fuel door component), dust falls into the brakes, onto the paint, into your lungs, etc. Why can't this be non-porous plastic? Soundproofing? Perhaps ,since there is a "pillow" of soundproofing inside the fender - but the liner itself is a dirt trap. 

5. Steering wheel nut recall. Seriously?  After the repair, we heard a rattle inside the air bag section, requiring a second visit and air bag replacement under warranty.

6. Electronic gauge cluster flickering. Just before the 4-year BTB warranty expired, the dash cluster fizzled out, needing replacement (two trips to the dealer).

7. Lug nuts. Swollen lug nuts has been a known problem for decades. I replaced ours this week in preparation for a trip. Four out of twenty were swollen, but could be removed with persistence. One was severe, however, and required hammering on an impact socket. Not something one should deal with if a tire goes flat away from home - or when having tires rotated.

It just boggles the mind that what appears to be a well-cared, low-mileage, Lincoln-serviced car should have this many faults. What will be the next surprise?


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