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Eurythmian

Small Update Mod

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A while back the dealership did some work to my drivers seat. After getting the car back, I felt something moving against my left pant leg and reached down to find the cover that houses the electric controls to the seat - completely off and dangling by the wiring. So after getting home and taking a look at it, I realized they had snapped off most of the clips which hole the piece in place and completely snapped off all the front and back clips. One of which has a screw thru it. They just pulled it off without investigating how to remove it. I had to fight with them to get them to replace the piece which they charged me $365.00 for. I had to buy the parts and they covered the labor. Isn’t that big of them. I just wanted it fixed and was tired of dealing with them after a two week period. 

During the repair time, I had gone online to see if I could locate a used part which had all of its clips. God must have been smiling down on me because I found both the passenger and driver’s side parts on eBay for $45.00 each. The best part is, they came off a 2017 Black Label Edition. And for those who know, the Black Label have fancier covers on their front seats. So I decided to let the dealership replace the damaged piece and thought I would swap them out and sell the regular covers when I got the car back. 

Well I’m just now getting around to swapping them out. What I noticed about their replacement part was... they didn’t replace it. They placed whatever screw they could find to get the part attached back on and charged me for a new one. I plan to report this dealership to both the Ford/Lincoln main office for complaints. 

So here is my upgrade. I’m liking the new look. What do you guys think? 

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WOW, that is pretty low for the dealer to do something like that. The upgrade looks great. Good luck getting the dealer to fess up and make it right.

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I had some pretty shady things happen when I owned a Ford truck with a Ford service department. To have a Lincoln Dealership do something like this really shocked me. 

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4 hours ago, Eurythmian said:

I had some pretty shady things happen when I owned a Ford truck with a Ford service department. To have a Lincoln Dealership do something like this really shocked me. 

Those service bay guys are just happy that they don't have to wash their own uniforms. 

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That's pretty low, and far what how Lincoln markets their level of service and customer satisfaction. They must assume Lincoln owners never look under the hood, so to speak.

I am wondering if something similar happened with my Fall Ford Quick Lane oil change where I declined the cabin air filter replacement. When I got around to changing it myself this Spring, the part of the assembly that turns the glove box switch on and off was missing. I posted a separate thread about this.  Could a disgruntled mechanic remove this part, causing the glove box light to never turn off? Yep, it's possible, and would trigger a return visit from the customer for a new battery.

 

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