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Scott

Sync Freezing Up

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I was going to my local dealer for another issue, and my Sync 3 froze up on the way. When this happened, I shut it off and started it back up. The screen was still froze. So, I added that to the list when I spoke to the service adviser. Of course, when I spoke to him after the service, it cleared up and was working as normal. Anyone else have this kind of issue?

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14 hours ago, Scott said:

I was going to my local dealer for another issue, and my Sync 3 froze up on the way. When this happened, I shut it off and started it back up. The screen was still froze. So, I added that to the list when I spoke to the service adviser. Of course, when I spoke to him after the service, it cleared up and was working as normal. Anyone else have this kind of issue?

If you shut off the engine and re-started the engine - but did not open the drivers door and close it, it probably did not force a re-boot.  You have to open the door.  You can force a re-boot while driving by pressing the radio power and FF buttons at the same time until the screen goes blank.  It will then restart.  

I think my 2017 with Sync3  has frozen maybe once.  My prior 2013 with Sync2 froze a couple times which is when I tracked down the re-boot instructions in the owners manual.   As tech heavy as the cars are and the extreme heat and cold they are subject to, I am surprised Sync doesn't freeze more often.  My iPhone, iPad and Windows computer all freeze much more often!  🙂

        

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Good point. I didn't think to open and close the door.

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Mine froze once in the 15 months I've had it and I used the reset procedure while driving to clear it up.

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