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Update on thumping noise in rear awd

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I have a 1000 miles on my 2014 mix awd. Just recently I noticed a very loud thump from the rear end when I excelerate my dealers says it the awd engaging, it's supposed to be always engaged. Help

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mix???  Oh... MKZ.  :)    I don't know about the AWD, but I do know they should not thump.  Was it your salesman or the service adviser that told you that bit of info?  If it was the service adviser I would find a different dealer or ask to see the service manager.

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The AWD is not always engaged.  It engages when conditions call for it.  Also, when you accelerate from a stop the rear differential is engaged until around 40mph.  As you reach a steady speed it will disengage and the car will cruise in FWD mode.

 

One thing is certain:  it is not supposed to thump.  I have a 2014 MKZ AWD and it does not thump.  I suggest you ask to see the service manager and let him or her take you for a ride in another similar car and see if it thumps.  When it doesn't they'll have to fix your car.

 

I really don't know how, under the new Lincoln push to step up their game and having rooted out the underperforming dealers, dealers like this still exist.

 

If you don't get satisfaction, find another dealer, as SteveB suggests, or call Lincoln customer care.  The number is in your owner's guide.  They'll set up a case file for you.

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Thank u guys, ur info is much appreciated

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Turns out that thumping noise from my awd 2014, 1000 miles. Is not a normal noise like they told me, they had to replace the rear axel. Should have bought the audi a6

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You started this thread last week and updated it today in a new thread.  The two threads have been merged.  There's mo reason to start a new thread to post an update.

 

BTW, you're serious about Audi?  In the 2014 J.D Power Reliability Survey, Lincoln ranked third, tied with Toyota.  Audi ranked far below the industry average.  

 

 

Rounding out the five highest-ranked nameplates are Porsche, Lincoln , Toyota  and Mercedes-Benz.

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Audi is just a glorified Volkswagen.  We all know Volkswagen has a fantastic reliability record!  ;) 

 

Anyway, glad you got it fixed.  I hope you shamed the service adviser that said it was normal.  :)

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Interesting. My 3.0AWD did the same thing the other day. Standing start, waiting to pull out while turning left in a "waiting in median for a break in oncoming traffic" situation. Maybe my MKZ is a glorified MFF? (Mexican Fancy Fusion) 😉

Edited by 17MKZ3.0TT

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4 hours ago, 17MKZ3.0TT said:

Interesting. My 3.0AWD did the same thing the other day. Standing start, waiting to pull out while turning left in a "waiting in median for a break in oncoming traffic" situation. Maybe my MKZ is a glorified MFF? (Mexican Fancy Fusion) 😉

 

Hi 17MKZ. Welcome to the Lincoln MKZ Forum. Just as an FYI: Not sure if you noticed this thread was almost 6 years old.

 

How long have you owned your 2017 MKZ? Did you purchase it new? Ever had this happen before? Is it possible your rear wheels hit a bump, hole, manhole cover, etc in the road as you turned and accelerated??

Still within the 4 year/50,000 mile Bumper to Bumper or 6 year/70,000 mile Powertrain Warranties?

If yes and you think you have an issue, make a service appointment to have it properly diagnosed and repaired.

 

Let us know how you make out and good luck.

Edited by bbf2530

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Bought it last year with under 12k miles on it, so I have no idea of it's prior possible impacts. Car looks like it was built yesterday and not the hint of a rattle anywhere. The clunk was absolutely a driveline noise, seemed to be closer to the left (inside of turning radius) of the car than the center. I'm going to make sure I can duplicate it in a parking lot before taking it to the dealer so they can do doughnuts and possibly tell me there's nothing wrong. I still have some warranty, so I'm not in a hurry. I also want to take a run past where it happened and look for potholes. There wasn't any wheel hop following the clunk and I was accelerating  pretty hard from rest in a sharp turn, so it may have just been a suspension travel issue. I did have it in Comfort Mode. Regardless, I'll be due for an oil change within the month, so I'll make sure the service writer includes it in writing that I requested a good visual inspection while it's on the rack. Closest Lincoln dealer is in the next town, I already use the local Ford dealer for my F150 & E350 and the Service Manager has assured me there's no problem serving the MKZ.

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2 hours ago, 17MKZ3.0TT said:

Bought it last year with under 12k miles on it, so I have no idea of it's prior possible impacts. Car looks like it was built yesterday and not the hint of a rattle anywhere. The clunk was absolutely a driveline noise, seemed to be closer to the left (inside of turning radius) of the car than the center. I'm going to make sure I can duplicate it in a parking lot before taking it to the dealer so they can do doughnuts and possibly tell me there's nothing wrong. I still have some warranty, so I'm not in a hurry. I also want to take a run past where it happened and look for potholes. There wasn't any wheel hop following the clunk and I was accelerating  pretty hard from rest in a sharp turn, so it may have just been a suspension travel issue. I did have it in Comfort Mode. Regardless, I'll be due for an oil change within the month, so I'll make sure the service writer includes it in writing that I requested a good visual inspection while it's on the rack. Closest Lincoln dealer is in the next town, I already use the local Ford dealer for my F150 & E350 and the Service Manager has assured me there's no problem serving the MKZ.

 

 

Hi 17MKZ. The choice is obviously up to you, but while I have no problem using my local Ford Dealer (10 minutes away) for oil changes, and routine maintenance, I always prefer to have warranty work performed by my Lincoln Dealer (~30 minutes away).

 

The reason being is that although Ford has the MKZ's cousin, the Fusion, there are still major differences between the two models. And the average Ford Dealer/tech is not as familiar with the MKZ as the average Lincoln Dealer/tech would be. That is especially true for the 3.0T engine, which was Lincoln exclusive until now.

 

Anyway, just another point of view for those interested.  Good luck with whatever you decide to do.

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6 hours ago, bbf2530 said:

 

 

Hi 17MKZ. The choice is obviously up to you, but while I have no problem using my local Ford Dealer (10 minutes away) for oil changes, and routine maintenance, I always prefer to have warranty work performed by my Lincoln Dealer (~30 minutes away).

 

The reason being is that although Ford has the MKZ's cousin, the Fusion, there are still major differences between the two models. And the average Ford Dealer/tech is not as familiar with the MKZ as the average Lincoln Dealer/tech would be. That is especially true for the 3.0T engine, which was Lincoln exclusive until now.

 

Anyway, just another point of view for those interested.  Good luck with whatever you decide to do.

Agreed, and that's why I stopped by the Ford dealer after I bought the MKZ to check and see if they'd rather I drove the additional half hour to the nearest Lincoln dealer (whom I don't already have any relationshp with. For anything simple I should be ok IMHO, and if they can't find a clunk and I can, then the Lincoln dealer is an option. Due to the Ford line's many turbo vehicles, I can at least be confident the correct oil is available. Sadly, can anyone be 100% sure that's what's being used...

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3 hours ago, 17MKZ3.0TT said:

Agreed, and that's why I stopped by the Ford dealer after I bought the MKZ to check and see if they'd rather I drove the additional half hour to the nearest Lincoln dealer (whom I don't already have any relationshp with. For anything simple I should be ok IMHO, and if they can't find a clunk and I can, then the Lincoln dealer is an option. Due to the Ford line's many turbo vehicles, I can at least be confident the correct oil is available. Sadly, can anyone be 100% sure that's what's being used...

 

Hi 17MKZ. I certainly understand your point of view..  Let us know how you make out with the clunk.

 

Good luck.

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I'll certainly add any events here as I go. 

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The only thing about using a Ford dealer is that if warranty work is in order, IDK if the Lincoln loaner car policy applies.  A Ford dealer may be under no obligation to provide a loaner to Lincoln customers, let alone a Lincoln.  I'd ask first.

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1 hour ago, drolds1 said:

The only thing about using a Ford dealer is that if warranty work is in order, IDK if the Lincoln loaner car policy applies.  A Ford dealer may be under no obligation to provide a loaner to Lincoln customers, let alone a Lincoln.  I'd ask first.

 

drolds1 is correct. I forgot about that.

 

A Ford Dealer is under no obligation to provide a loaner, even for warranty work. Ford will not automatically reimburse a Ford Dealer for loaners to Lincoln owners, even for warranty work on Lincoln vehicles. It is a problem and a probable cost for them. Therefore, providing a loaner is at their discretion. Other Lincoln MKZ Forum members have already run into this problem.

 

Now, there are exceptions to this rule for Lincoln Protect/Ford Protect/ESP Plan owners who have Day 1 rental car coverage, but that is another story which we can explain if necessary.

 

Just something to ask the Ford Dealer about beforehand, as drolds1 stated. They may be an exception.

 

Good luck.

Edited by bbf2530

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Great points re loaners and such, for sure I will ask about that when I bring it in for an oil change within the month. 

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