I am a new owner of a 2013 MKZ Hybrid and I am stoked about the car. I however am concerned that the dealer has sold me a car with issues that they KNEW about. Let me start from the beginning.
Last Monday I went to the local dealer looking for a Fusion Hybrid. They had a beautiful '13 MKZ hybrid with 21k miles on it that was priced nicely and I decided it was the car for me. Upon entering the car for the test drive however, nothing turned on... The salesman said someone must have left the lights on or something and that he would boost it off. I thought that was odd because this thing is PACKED full of batteries, but he said it has a normal 12v battery to start everything and then the hybrid batteries just control the power to the electric engines. OK, I'll buy that, I am a Robotics engineer and I an very aware of how controls work, so it sounded reasonable. Well, the test drive went fine, and I asked if my wife could come by in a couple of hours and drive it and he said "sure".
So, upon my wife arriving at the dealership, the salesman said it would be a bit because he had his service guys driving the car to make sure the battery was charged well for us. (This was concerning for me to say the least) but I shook it off and said no problem. we signed the documents that night but I couldn't pick up the car until this past Friday as I had to withdraw funds from a stock market account to cover the down payment and it took three days for those funds to clear.
upon arriving Friday morning to get my new car, they had me wait for almost 2 hours while they "detailed" the car AND the salesman said he wanted his service manager just to make sure that the battery was fine. (never mentioning that there was any issues after the single time it didn't start on the test drive). I get the car finally, and it had not been detailed at all, yet two hours had passed, so I was a little worried about WHAT they were doing to the car during that time... well, now I know.
THIS MORNING, I went to drive the car, and...... NOTHING. It was dead again just like before the test drive!!! I had to jump my car off this morning, and then it started and drove just fine. Luckily it is all under warranty, BUT I am really upset that they covered this up and now I will have to send my new car in for service before 100 miles are on it.
Do any of you know what might be causing this? the 12v battery is getting 14.4v charge to it while the car is on, so it is not the charging system, so it is either something not turning off, or the battery is bad, but it does just fine after a boost gets everything going.
Thanks for your help!!!