MKZs with power trunks have a design flaw. If you own a 2013-2015 MKZ with power trunk, your trunk lid (left side) will most likely tear the trunk molding causing metals to rub and paint to come off. Please see the pictures I have submitted in my other entry re: “TRUNK DESIGN FLAW?”
Representatives from the "Lincoln Client Relationship Center" contacted me over the phone because of my written complaint to them regarding the trunk lid rubbing and tearing a rubber trunk molding which causes metals to rub scraping the paint off.
They first contacted me and said they would send an "engineer" to look into this issue. A week later, they informed me that I "would not be happy to hear the results". The 'engineer' went to his local dealer and checked similar cars with the same issue and also consulted with his colleagues in charge of assembly.
LINCOLN’S FINAL CONCLUSION: This occurs only in power trunk vehicles or as they put it, "many vehicles with power trunks have the same issue ." They denied my request to have the trunk realigned. They said that they hadn't received complaints about this issue and therefore NOTHING WOULD BE DONE about it. I made it clear to them that I was not a happy Lincoln owner and that I should not expect a $45,000+ vehicle to have metals rubbing paint off. I mentioned that this issue would have a negative effect on Lincoln's marketing efforts. I also mentioned that this car would look like a rusted Ford product from the 60's if nothing is done about it.
They said that only vehicles with "power trunks" were affected. When I asked if they could 'unpower' my trunk, the representative said that I could discuss this with the dealer. I said this should be addressed at their level for all owners with power trunks. One can disable the power feature from the driver's seat, but it still uses power to close the lid.
They said that they would keep me in mind and contact me if anything could be done in the future. Apparently they will not act unless they receive many complaints. I said I would use this venue to alert similar owners with this issue.
I urge you to check your power trunk lid and send in your complaints. I would like to thank all of you who have entered your comments on my other entry, but another dealer will not solve the issue. What should be my next step? Your comments and suggestions are welcomed.