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IDMACD

New Left/Rear Suspension Squeak

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I had the struts & mounts replaced about 5k miles ago in the rear under warranty.  I'm past the factory warranty, but within the CPO.

 

I have a new squeak in the left rear that sounds vaguely familiar to the strut mounts being bad.  If I press on the left rear corner, I can replicate it.  Still firm strut.

 

Should this be covered under the previous warranty repair, or is this a $100 deductible issue?

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1 hour ago, IDMACD said:

I had the struts & mounts replaced about 5k miles ago in the rear under warranty.  I'm past the factory warranty, but within the CPO.

 

I have a new squeak in the left rear that sounds vaguely familiar to the strut mounts being bad.  If I press on the left rear corner, I can replicate it.  Still firm strut.

 

Should this be covered under the previous warranty repair, or is this a $100 deductible issue?

Hi IDMACD. Ford/Lincoln has a 2 year warranty on parts for paid service work. However, not knowing what the cause of the new squeak actually is, or how long ago time wise the work was performed, makes it difficult to answer definitively. 

So if the issue is the same struts which were replaced, here is my educated guess. Since the work was performed under the bumper to bumper warranty, but you are now outside that original bumper to bumper warranty, it is likely covered under the CPO or extended warranty and any deductibles would apply. If the issue is due to the previously replaced parts, the Dealer may be willing to repair it without the deductible, but that would depend on your relationship with the Dealership.  Too many variables here to answer definitively. Check with your Dealership service department.

Keep us updated and good luck.

Edited by bbf2530

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Thanks for the response!  I have a great response with the dealership.  I may give them a call soon to see what they say.

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