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Guest Message by DevFuse

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Cracked Windshield, No Replacements Available


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6 replies to this topic

#1 houtex

houtex

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  • Current Vehicle:2017 Lincoln MKZ 3.0 AWD Reserve

Posted 24 October 2017 - 09:41 AM

I am having my first real issue with my MKZ and I am not happy.

 

My windshield has a crack that goes along my line of sight

I scheduled service and got approval from my insurance to replace the windshield.

 

Turns out since I have all the bells and whistles, there are no replacement windshields available for the type of windshield I need.

The windshields are made by a third party company and are apparently on back order.

 

Are there no new cars being built with these windshields? Apparently a special ordered windshield would take months.

 

This really sucks and sours on the Lincoln experience. Eight months into ownership of a 50,000 car and you can't get a windshield replaced.

 

Would appreciate any suggestions on how to handle this.


Edited by houtex, 24 October 2017 - 10:18 AM.






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#2 Robert Iggy Cerami

Robert Iggy Cerami

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  • Region:U.S. Pacific Coast
  • LocationRedondo Beach, Ca
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  • Current Vehicle:2017 3.0 AWD Reserve, 1992 MB 500sl 1969 MB 220d

Posted 24 October 2017 - 11:59 AM

Did somethig hit your windshield ?  My windshield cracked on my 13 MKZ (after a week of ownership) in the top corner on the drives side going over a hard bump.. My dealer covered it and did not have to deal with insurance...


Edited by Robert Iggy Cerami, 24 October 2017 - 12:00 PM.


#3 houtex

houtex

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  • My MKZ: mymkz
  • Current Vehicle:2017 Lincoln MKZ 3.0 AWD Reserve

Posted 24 October 2017 - 12:45 PM

Did somethig hit your windshield ?  My windshield cracked on my 13 MKZ (after a week of ownership) in the top corner on the drives side going over a hard bump.. My dealer covered it and did not have to deal with insurance...

Yeah,  I take highways to work every day. One day before going on vacation I heard something hit the windshield, but didn't see any cracks.

When I got back from vacation about 10 days later, the windshield was cracked along my line of sight. The car was sitting in my garage this whole time.

i can now see the initial impact was bottom left corner of windshield.



#4 easyrider

easyrider

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  • Current Vehicle:2017 Lincoln mkZ Hybrid Reserve Magnetic Grey/ Cappuccino

Posted 24 October 2017 - 02:12 PM

I am having my first real issue with my MKZ and I am not happy.

 

My windshield has a crack that goes along my line of sight

I scheduled service and got approval from my insurance to replace the windshield.

 

Turns out since I have all the bells and whistles, there are no replacement windshields available for the type of windshield I need.

The windshields are made by a third party company and are apparently on back order.

 

Are there no new cars being built with these windshields? Apparently a special ordered windshield would take months.

 

This really sucks and sours on the Lincoln experience. Eight months into ownership of a 50,000 car and you can't get a windshield replaced.

 

Would appreciate any suggestions on how to handle this.

 The forum info shows your in the Houston, Texas. area,  If so give a call to Alan at - Atlas Auto Glass Express, (713) 481 3924. $485.00.

States he has the layered glass type winshield for rain sensing/lane departure features, etc.  It may be what you're looking for.

Let us know how you made out.

 

All the best,

Al


Edited by easyrider, 24 October 2017 - 02:12 PM.


#5 houtex

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Posted 24 October 2017 - 06:36 PM

Thanks, I will check with them tomorrow. My understanding is that the panoramic roof also plays a part in the type of windshield needed.

#6 Wlangle1

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Posted 25 October 2017 - 08:26 AM

I had issues on my 17 that I just picked up. Also have all the sensor option, but just regulat sunroof. Dealer ordered and it took nearly three weeks before I received notice that it arrived. I agree that this damages the experience.

#7 houtex

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Posted 02 November 2017 - 06:03 PM

I’ve been meaning to update the status of this issue. I am happy to report that today my car was delivered to my house with a new windshield.

I took my car in almost two weeks ago for a few issues. One issue was that the sunglass case would not stay up. That was super annoying as I had to try repeatedly for it to eventually lock into place. The sunglass case and lock mechanism seems cheap and flimsy to me. I think Lincoln should really redesign this going forward. The dealership did order a replacement console and I assume it is working. I’m actually on a business trip right now, so will not check on it until next week.

Regarding the windshield, the initial response from car dealer was inappropriate in my view. Basically it was “There are no windshields anywhere and it could be months before One is available.” I escalated the issue to a supervisor and since then I am very happy with the response from both the dealer and Lincoln.

Basically, Lincoln committed to shipping a windshield to the dealership and the dealership had me in a loaner car from the day I dropped off the car. Additionally, I have the prepaid service agreement for the car. Lincoln has extended the service agreement by another 50,000 miles. At least that is what the dealer tech told me. While I may not keep the car for 150,000 miles, I think that was a very nice gesture by Lincoln.

So I must say that things were handled very nicely after a bumpy start. Thanks to all who helped with the issue.
  • Robert Iggy Cerami and R2D2 like this






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