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Guest Message by DevFuse

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anyone else having these issues with their 2014?

quality defects 2014 MKZh hybrid

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4 replies to this topic

#1 carbuff442

carbuff442

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Posted 04 May 2017 - 03:38 PM

I have a 2014 MKZ Hybrid that i started out really loving.  But with 34,000 miles and all these issues it i'm beginning to be less and less enchanted with my Lincoln experience.

 

1) Power Trunk Lid issue -  "Something" broke that wouldnt allow the deck lid to open more than 12".  This required the dealer to replace both trunk hinges which required the removal of headliner, rear seat/package tray.  headliner rattled after repair, dealer dropped headliner and replaced all the clips.  Better but still hear rattles when radio is off.  every now and then the trunk wont close, it dings and reopens (and there is NOTHING in the trunk).... and ... sometimes trunk will not open from the key fob or button by the license plate, i have to lock and unlock the car to get it to open.  unable to reproduce all the time dealer shrugs shoulders.  Sometimes the doors don't unlock when i touch the door handle, sometimes they do.... frustrating.  dealer had car about a month.

 

2) oil leak - valve cover i was told was plastic and had a crack.  new one ordered and replaced.

 

3) wheel bearing type noise -  was told noise was coming from inside transmission.  dealer removed and disassembled trans, said Lincoln was shipping new trans as a replacement.  noise gone, but then the car had a bad vibration after the trans was replaced. Car at dealer 3 weeks.

 

4)vibration at 65 - 70 mph - after multiple rides with shop troubleshooter, it was determined that while the trans was out a motor/trans mount became deformed.  replaced mount, vibration gone. but this took over a week to diagnose and repair.

 

4) AC lost its mind - when car was first started, the AC seemed to only know 2 modes.  MAX LO /RECIRC and AUTO.  The AC Compressor light wouldn't go off.   Actually i couldnt turn the Air Conditioner itself off using the power button, nor could i make it go to defrost.  I took 7 videos of this madness.  touch capacitors would click but no light and no corresponding action, it just went between the MAX LO RECIRC and AUTO mode.  no matter what buttons i pushed,  it kept switching between these 2 modes.  After i used the large touch screen I  got it to work right.  dealer reflashed body module.  They say this should also fix the trunk and door handle issue.... we'll see.  Car at dealer a week.

 

5) after washing the car and wiping out the door jams and doors, i now see the paint pealing off the jam side of the door, and there is rust underneath. it looks like there's all kinds of trash under the paint on the drivers side doors where paint is lifting. (not on the passenger side ones) This was the last straw i had with this car and have contacted LINCOLN Corporate.  I'm taking it to the dealer for them to inspect tomorrow.  

 

My issue isn't with the selling dealer, but this car not worthy of the star that's on the hood.  I don't know what else to do, as the car is only now worth about pay off.  I like the way the car drives and handles, looks and the amenities, fuel mileage is pretty good, infact its better than most post on this forum,  but i have to say the quality of the car is pitiful.  

 

I get optimistic after each repair, but my overall satisfaction with the car itself has dropped, I'm beginning to wonder what to expect next?   i did purchase the extended warranty, and i do try to keep a car 8-10 years, but i have to say, i don't think ill keep this one that long.

 

 

 







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#2 MediumWilly22

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  • Current Vehicle:Lincoln MKZ 3.7L AWD

Posted 04 May 2017 - 04:40 PM

The trunk on my 2014 has issues also. It won't close with the key fob button. I have a 2014 Ford Edge as well that has a trunk problem similar to yours though. This system is pretty terrible. I had the dealer check out the Ford, they replaced the struts. That didn't fix it. A module reflash fixed it for about 3 weeks. I need to take it back. I haven't had the Linc looked at yet, I have things to do besides fixing trunks. They suck.

#3 carbuff442

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Posted 08 May 2017 - 08:41 AM

i opened a case with Lincoln Corporate on the corrosion issue and made my other issues known.... and that i was disappointed in the car.  I said i used to brag on it, but not so much any more.  Apparently the issue is where they bond the aluminum to steel and if the area has trash in it, it starts to corrode.  lets see if Lincoln fixes it under warranty.  The body shop guy said they should, but the lady at Lincoln wasn't that forthcoming until they saw the pictures.  I should know by Wedneday if Lincoln is gonna cover this corrosion issue.   



#4 carbuff442

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Posted 10 May 2017 - 02:24 PM

Picture of the corrosion at the seam of the drivers door 

(forgot to attach, see pic below)


Edited by carbuff442, 10 May 2017 - 02:27 PM.


#5 carbuff442

carbuff442

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Posted 10 May 2017 - 02:25 PM

pic of drivers door 

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