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Key Fob not found


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17 replies to this topic

#1 wkomorow

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Posted 13 December 2013 - 06:50 PM

On Saturday, I took my dog to the groomers.  I stopped at a gas station on the way home.  Filled the tank, went to start the car.  No key fob found, placed the key on the fob holder beneath the cup holder, would not stop.  Call lincoln assistance.  They sent a tow truck with a bed, but refused to toy it because it was 2014.  Called the dealer, they came out, took me home for my other fob - no go.  They brought me to the dealership, gave me a MKZ non-hybrid as a loaner, had my car towed.  They had no problem starting the car in the lot.  At the gas station, they could not start it.  They tried several times, no problem starting the car.    They put the snow tires and damaged the bumper.  It is still in the body shop.  No problem, they will get it fixed, but I still have the loaner.  Stopped at the gas station with the loaner, turned off the car and received a warning - no key, restart now or key is needed.  So I restarted.

 

Long story, just to say at the same gas station, neither my car nor my loaner could find the fob.  Ford thinks it is a wireless interference issue.  So my question is what to do.  The owner was very nice even though I was blocking one of his lanes.  He has a MKS without issues.  Obviously, I could use another gas station, but there is a chance that other MKZ get stuck at the station.  Obviously my phone could be contributing, but I have had no problem at other stations.  Suggestions?







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#2 UncleBuck

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Posted 07 March 2014 - 12:48 PM

That is the strangest thing I have heard of.  Hopefully they get it figured out.  Please keep us updated.



#3 Tucker

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Posted 11 March 2014 - 04:50 PM

wow that is odd any news?



#4 Tom Fenwick

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Posted 11 August 2014 - 08:18 AM

I've also had similar issues lately.  Took the car into Lincoln and they said the batteries were bad in the FOBs and replaced them.  It's happened again several times though.  This time I took photos to make sure that they believe me and don't think I am just seeing things:

 

  1. Get in car, told that no key fob is found.  Car won't start at all.
  2. While driving, key disappears and car says no fob is found even though I'm already driving.
  3. Started car up recently and the center console never came on.  No rear camera, no radio, no nothing.

IMG_4109_zps3b3a900f.jpg

IMG_4131_zpse78546b7.jpg

IMG_4469_zps890f8ddb.jpg



#5 JoeBrown

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Posted 11 August 2014 - 11:55 AM

I also have experienced "problems" with the key fob. I got the "restart now or key is needed" a few times. Last Saturday  the driver's door would not open. I was in a rural area parked in the clear.  Used the keypad to open the door and the car started with no problem. I never got the "No key detected message". Also after filling up the car would not start with no messages displayed. Locked the car and started over and it started.

 

I read in the manual if you have keys on the fob it may malfunction. On the fob I had a key ring with a few plastic swipes for various stores. I took that off yesterday. Now the fob is like when I got the car.

 

So far, no issues. In a few days I'll report if the problem has not reoccured.

 

BTW in picture 2 and 3 above the car is in "D" not "P". Wonder if that made a difference.


Edited by JoeBrown, 11 August 2014 - 12:01 PM.


#6 EatDirtFartDust

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Posted 12 August 2014 - 03:46 PM

No tsb's out as of yet for this issue.  I've replaced a few key fobs in remote, suspecting that may be the concern, yet suspicious that they would be needed when the car is less than a year old.

 

I'd be very interested to know what they find.



#7 jmactenn

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Posted 14 August 2014 - 08:18 AM

Ran into this same problem (or close to it,) at the car wash last week CW employees cleaned the inside and pulled into the wash lane, left it in neutral went thru fine, employee went to pull it out and didn't' t know it was running , tried to start it again in neutral and really confused the car. I got in and didn't se it was still in neutral so I got confused also. finally woke up and put it in park and shut it off left with the fob (about 4 feet from car,) and tried again, worked fine.

Not quite the same I guess. But was interesting.

 

John



#8 drolds1

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Posted 14 August 2014 - 10:52 AM

Ran into this same problem (or close to it,) at the car wash last week CW employees cleaned the inside and pulled into the wash lane, left it in neutral went thru fine, employee went to pull it out and didn't' t know it was running , tried to start it again in neutral and really confused the car. I got in and didn't se it was still in neutral so I got confused also. finally woke up and put it in park and shut it off left with the fob (about 4 feet from car,) and tried again, worked fine.

Not quite the same I guess. But was interesting.

 

John

 

No, not the same thing.  In your case, you were supposed to put the car in 'Stay in Neutral' mode, per your owner's manual:

 

 

Stay in Neutral mode

Stay in Neutral mode allows your vehicle to stay in N (Neutral) when you exit the vehicle. Your vehicle must be stationary to enter this mode.

 

To enter Stay in Neutral mode:

  1. Press the N (Neutral) button on your shifter assembly.
  1. The message Press N to enter Stay in Neutral mode will appear in your information display screen.
  1. Press the N (Neutral) button again to enter Stay in Neutral mode.

The message Stay in Neutral mode engaged will appear in your information display screen when your vehicle has entered Stay in Neutral mode.

Note:  During this mode the N button will flash continuously and your instrument cluster will display N as the selected gear.

 

Exiting Stay in Neutral mode

To disable Stay in Neutral mode select another gear. See the Putting the Vehicle in Gear for instructions on how to do this.

 

Entering a Carwash

Note:  Always put your vehicle in Stay in Neutral mode when entering an automatic car wash. Failure to do this could result in vehicle damage not covered by warranty.

Since your car is OK, I guess you got away lucky this time. 



#9 JoeBrown

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Posted 14 August 2014 - 02:39 PM

No, not the same thing.  In your case, you were supposed to put the car in 'Stay in Neutral' mode, per your owner's manual:

 

Since your car is OK, I guess you got away lucky this time. 

 

I read that procedure in the manual. However, where I go I drive the car up to a point. I put it in Park and get out. I always leave the remote in the car. Then the car wash guy gets in and drives it forward to the take-off point for the car wash. He puts it in neutral and closes the door. They always leave the engine running. Then the little thingies push the car through the wash. At the end the guy gets in the car and drives it out to be dried.

 

Is there a risk doing it this way?


Edited by JoeBrown, 14 August 2014 - 02:58 PM.


#10 jmactenn

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Posted 14 August 2014 - 06:48 PM

Same here. The guy who drives it out to be finished thought it wasn't running and  pressed the start/stop button shutting it off. When I get a quick wash I do use the stay in neutral.


Edited by jmactenn, 14 August 2014 - 06:49 PM.


#11 drolds1

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Posted 15 August 2014 - 02:12 AM

I read that procedure in the manual. However, where I go I drive the car up to a point. I put it in Park and get out. I always leave the remote in the car. Then the car wash guy gets in and drives it forward to the take-off point for the car wash. He puts it in neutral and closes the door. They always leave the engine running. Then the little thingies push the car through the wash. At the end the guy gets in the car and drives it out to be dried.

 

Is there a risk doing it this way?

 

I don't know, Joe.  IDK how long it will stay in Neutral without engaging the stay in neutral mode.  They don't say what the exact risk is. 



#12 JoeBrown

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Posted 15 August 2014 - 07:24 AM

I don't know, Joe.  IDK how long it will stay in Neutral without engaging the stay in neutral mode.  They don't say what the exact risk is. 

 

Needless to say getting the car wash guy to activate the stay in neutral mode just ain't going to happen. I will read the manual again and see if there's something I missed.

 

Maybe there's a work-around or a setting that deactivates whatever automatic thing will happen.



#13 drolds1

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Posted 16 August 2014 - 01:56 AM

Needless to say getting the car wash guy to activate the stay in neutral mode just ain't going to happen. I will read the manual again and see if there's something I missed.

 

Maybe there's a work-around or a setting that deactivates whatever automatic thing will happen.

 

I'm not really familiar with how commercial car washes operate.  I don't use them.  I'm guessing that after a certain amount of time in 'N' with no driver in the car and the engine running, the car's automatic return to Park feature will be activated.  That would lock up the trans and the car would then get dragged along in Park by whatever mechanism moves the car.  Ford would then rightly disclaim warranty coverage of any resulting damage.  As a possibel workaround, maybe buckle the seatbelt when you turn the car over to the car wash guy

 

This is all speculative, of course.

 

Return to Park feature from OM (note that this feature is deactivated in Stay in Neutral mode):

 

 

Automatic Return to Park

 

Note:  This feature will not operate when your vehicle is in Stay in Neutral mode or neutral tow.

 

Your vehicle has a safety feature that will automatically shift your vehicle into P (Park) when any of the following conditions occur:

  • You turn the ignition off
  • You open the driver's door with your safety belt unlatched
  • Your safety belt is unlatched while the driver's door is open

BTW, on topic, I've had the no key detected message appear twice with the engine running twice since I have the car. I've also had my rain sensing wipers occasionally make one swipe on perfectly clear, sunny days.  


Edited by drolds1, 16 August 2014 - 01:57 AM.


#14 EatDirtFartDust

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Posted 16 August 2014 - 03:16 PM

FORD:
2013 Fusion
LINCOLN:
2013 MKZ

 

ISSUE:

Some 2013 Fusion and MKZ vehicles equipped with push button start may exhibit a no crank/no start with a No Key Detected message and all RKE functions inoperative from both remote controls.

ACTION:

Reprogram the Radio Transceiver Module (RTM) to the latest calibration using Integrated Diagnostic System (IDS) release 85.01 and higher.

 

 

TSB 13-05-32, apparently only applies to 2013 mkz though... Still doesn't explain why you have the problem with your 2014.

The bulletin came out over a year ago, so I don't believe it's the same issue.



#15 Peterabram

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Posted 31 May 2016 - 10:26 PM

My key was in my pocket, the car was unlocked with the windows down, but was completely off and had been for about 15 minutes.And i feel very confuse then i call Sunrise Locksmith and they made a new key fob for me in about 15 minutes.



#16 drolds1

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Posted 01 June 2016 - 02:11 AM

My key was in my pocket, the car was unlocked with the windows down, but was completely off and had been for about 15 minutes.And i feel very confuse then i call Sunrise Locksmith and they made a new key fob for me in about 15 minutes.

Not sure what you're describing here but this topic is about a No Key Detected message being displayed in second-generation MKZs with Intelligent Access, which wasn't offered in 2006.


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#17 raforbes

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Posted 03 January 2017 - 08:25 AM

 

FORD:
2013 Fusion
LINCOLN:
2013 MKZ

 

ISSUE:

Some 2013 Fusion and MKZ vehicles equipped with push button start may exhibit a no crank/no start with a No Key Detected message and all RKE functions inoperative from both remote controls.

ACTION:

Reprogram the Radio Transceiver Module (RTM) to the latest calibration using Integrated Diagnostic System (IDS) release 85.01 and higher.

 

 

TSB 13-05-32, apparently only applies to 2013 mkz though... Still doesn't explain why you have the problem with your 2014.

The bulletin came out over a year ago, so I don't believe it's the same issue.

 

I took my 2013 to the dealer and had the reprogram done. It worked great for 2 weeks and now I get the 'No Key Detect; message at times. It has also not been unlocking with the FOB (using the buttons)  until I am right next to it. Remote start is acting up too. Same issue - I have to be very close. I was within 150' the other day (line of sight) and it would not respond until I was 15' away. This happens often. The dealer said to change the battery but I had taken it to a different dealer before this and they had told me they has changed it. That would be within the last 2 months. Anyone have this issue in the past?

 

Thanks



#18 drolds1

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Posted 03 January 2017 - 02:46 PM

Do both fobs do this? Where do you keep them when you're not using the car?  Where they're stored in proximity to the car can be a factor in fob battery life. This was posted by a Ford electrical tech:

 

You don't have to click buttons to wear down the battery, proximity to the car causes the fob to power up and transmit.  The car polls the area for the fob, the fob powers up and responds, it's rather complicated how the IA system works and quite difficult to explain to someone who doesn't have a technical background.  If you move the fob into and out of it's range, or tend to leave it right on the edge of range, you can have a fob that eats batteries.  I've only seen that once, though.  The guy parked 3 feet from the side door to his house, and always hung his fob on a hook right inside the door.  It was like the car would see the fob intermittently coming in range a few times a minute,  so it was like someone was constantly clicking a button over and over. he was burning a battery in just that one IA key roughly every 18 days.  it took me 8 weeks to nail it down, we finally asked how far the fob got from the car when he put it up for the night and when he explained, I asked him to store it further away.  He got into the habit of throwing it on his nightstand and the problem went away. 


Edited by drolds1, 03 January 2017 - 02:46 PM.

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