If you're like me, and ordered an MKZ, you're probably going crazy from the lack of useful information coming from your dealer. It seems the internet knows a lot more than the average guy, so here's some tips I have found that helped me go less crazy:
#1 Get your VIN. If there's no VIN on your vehicle yet, you've got a long way to go. I'm afraid, you've got a while to go.
#2 The dealer should be able to pull the VIN once your order is processed... You might have to ask him more than once... It takes a couple of weeks after the order apparently... Once you have the VIN, keep trying it at this web site:
using your VIN number (replace the red numbers with your VIN...). You'll probably get various error messages, but mainly VIN NOT FOUND, so I'd try about once a day... Magically, after about 2 weeks or so, the VIN number will suddenly start to work. Apparently this happens when the vehicle is now actually scheduled to be built soon. It's very reassuring to see your window sticker pop up.
#3 Now that you have a VIN, register for a Sync account here:
Once there, create a new car, using your VIN number above. You may get errors that this VIN number doesn't exist.
#4 On this web site, periodically check the "Sync Updates" feature. Until there's actually a car out there, you'll get errors... But magically, about 10 days after you get the VIN, possibly sooner, the Sync updates will start showing what Sync version your car has, and what updates are already installed.
About two days after this started working for me, I got an email from my dealer that my car was completed, and was in shipping... The current expectation is about 20 days... I'll keep you posted....
At least for me it was nice to see that there was finally a car out there with my name on it
Edited by EricNewman, 27 March 2013 - 10:19 PM.