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rah1723

No Key Found...

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so I went and got gas.. came out.. and the 2 week old MKZ hybrid is dead..no key found.. called the wife and got the other set..that started it...

 

is there a workaround on this situation? being so new, it can't be the batteries.. can something dis orient the signal??

 

the message center did say when I first stopped to restart.. but I didn't.. crazy.. that's when you question new tech..vs an old type key...

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I've never had that to happen.

 

However there is one location in my City (that I know of) that gives me a key missing error. I just ignore it and everything is OK. I'm sure there's a radio signal at that location that is causing it because everytime I come back it happens.

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In a situation like this, won't the the integrated (in the key fob) physical key allow it to start?

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In a situation like this, won't the the integrated (in the key fob) physical key allow it to start?

I did read up in the manual and there is a way to do it. In my case I ignore it because it continues to work even with the error message.

 

I'm sure our resident User Manual interperter, Artie aka Drolds1 will give us the exact routine. :)

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I did read up in the manual and there is a way to do it. In my case I ignore it because it continues to work even with the error message.

 

I'm sure our resident User Manual interperter, Artie aka Drolds1 will give us the exact routine. :)

It's the same for the hybrid as for the non-hybrid:

 

If you are unable to start the vehicle, do the following:
E155835_EUR.JPG
  1. Remove the rubber covering (A) in the cupholder. Place the remote in the backup slot (B) at the bottom of the cupholder.
  1. With the key in this position, press the brake pedal, then the START button to switch the ignition on and start your vehicle.

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In a situation like this, won't the the integrated (in the key fob) physical key allow it to start?

If you mean the metal key in the fob, that's for emergency unlocking. 

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I bought my 2015 MKZ two weeks ago, and less than a week after having it I had the same key fob issue. I was at my hairdresser's and brought him outside to show him the car and couldn't get the doors to open. After numerous times of hitting the button on the remote it finally opened. Then once inside the car I couldn't get it to power on, still said no key detected. Just kept hitting away at the buttons on the remote and it finally recognized I had the fob and I was able to get it to start. Then the message came back on saying no key detected, but it was running so I was able to drive home. I took it in for service and was told they could not find anything and brushed it off as potential outside interference. Which I find odd because I also own a 2007 Nissan Altima with a key fob, and in the 8 years I've had it I never once had that issue. Then the day after my service appointment for the key fob, my check engine light came on. Car is back in the shop today. I have a feeling the response is again going to be they couldn't find anything. I am not happy at all to have my two week old car in the shop for a second time.  

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I bought my 2015 MKZ two weeks ago, and less than a week after having it I had the same key fob issue. I was at my hairdresser's and brought him outside to show him the car and couldn't get the doors to open. After numerous times of hitting the button on the remote it finally opened. Then once inside the car I couldn't get it to power on, still said no key detected. Just kept hitting away at the buttons on the remote and it finally recognized I had the fob and I was able to get it to start. Then the message came back on saying no key detected, but it was running so I was able to drive home. I took it in for service and was told they could not find anything and brushed it off as potential outside interference. Which I find odd because I also own a 2007 Nissan Altima with a key fob, and in the 8 years I've had it I never once had that issue. Then the day after my service appointment for the key fob, my check engine light came on. Car is back in the shop today. I have a feeling the response is again going to be they couldn't find anything. I am not happy at all to have my two week old car in the shop for a second time.  

Welcome to the forums.

 

When your fob didn't work did you try the keypad just to rule out an electrical malfunction vs. intelligent access malfunction?  If you're ever locked out of your car, there's a physical key inside your fob.  See your owner's guide for info.

 

If you have no further incidents of this type then it well very may have been outside interference.  This is also explained the OG.  The fact that you never had this issue with your Altima doesn't mean that this car won't. It's a different system.  

 

Your dealer should be able to find what triggered the CEL in your car, as it sets a code in the car's diagnostic system.  Yes, it's irritating but these things happen.  My daughter's Mazda set a CEL when the car had less than 50 miles on it.  Presumably, Lincoln gave you a loaner car.

 

Do let us know what they find.

Edited by drolds1

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Every time I go to a Kwik Trip the key is not "found".. so I tried just putting the key in the center cup holder without taking the rubber holder out.. that does the trick.. so it is a pretty much standard thing now..

Rick.

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This happened to me today. Took quite a few tries to open the doors and then a few minutes to get the car started. I had just rode through the Lincoln lot 20 minutes earlier. I rode back to the dealership with "No Key Detected" displayed and arrived about ten minutes prior to them closing for the day. An MKC loaner is sitting in my garage.

post-1611-0-22370000-1454807200_thumb.jpg

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This may not be related to your problem but, I've gotten that a few times. I credit it to some type of RF interference in the area. I was always able to open/lock the doors using the fob and even though is says "no key detected" it started up just fine. It happened each time I was in that location.

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Every time I go to a Kwik Trip the key is not "found".. so I tried just putting the key in the center cup holder without taking the rubber holder out.. that does the trick.. so it is a pretty much standard thing now..

Rick.

 

I can attest to the Kwik Trip comment.. I don't know what type of RF KT would be using in the pumps or gas station but almost every time without fail - at any Kwik Trip I get the not found message. I took it to the dealer and there is a TSB which applied to my MKz but it still happens. I throw the key in the center console and all is good. Only happens near the pumps too. Never when I just park and get gas.

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